Case study Alex Richards, hotel manager, Royal and Fortescue Hotel, Barnstaple Alex has gone from part-time waiter to hotel manager in eight years. He started work at the Royal
and Fortescue Hotel in 2007 as a part-time waiter while training to be a teacher. But Alex enjoyed the job so much he decided to stay in the hospitality industry, and learned the basic skills and customer-focused techniques. He continued to work at the hotel in a number of roles, including portering and front of house, and was promoted to junior assistant manager in 2009. The role was challenging and required lots of new skills and training, which Brend Hotels was able to offer in-house and through external courses. In 2015, Alex became
manager of 62 the Bank, a bistro that is part of the group. Alex says: “There were
Professional qualifications The Apprenticeship Academy initiative is blazing a trail in the south west and the group has been heavily involved in the new government industry standards. HIT Training, a leading specialist
training and apprenticeship provider for the UK’s hospitality, hotel and catering industry, will be responsible for providing expert support and training assessors, as well as sourcing funding for eligible learners. HIT’s managing director, Jill Whittaker,
says: “We’re very pleased to be working with them. Well-trained, competent staff are a valuable asset and can help a business perform well by delivering improved efficiency, better customer service and reduced staff turnover.”
Contact us The Brend Hotel Group is currently recruiting new apprentices. For more information, call group HR manager Andrew Mosedale on 01271 372 166 or email him at
am@brendhotels.com
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several reasons I chose this over my original career path. I enjoy working with people, each day is different and it was a way to extend my skills base and get a recognised qualification. Another important part was that you learn by doing the job, not just being told about it. “I was attracted to Brend
Hotels as I thought that I would get more varied experience by being able to work in different hotels. As a result, I have grown in confidence, personally as well as professionally.” Alex has recently completed
his foundation degree apprenticeship through Brend Hotels’ partnership with HIT Training. He is a great believer in training and bringing on new members of staff.
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