There’s never a dull moment when you take on a position in a hotel, and the fast-moving nature of the business means you can really go places
If you’re looking for a career with a focus on personal development, the hotel industry has some of the highest levels of training in the hospitality sector. There really is a role for
everyone in a hotel. And the great thing is that employees can experience a variety of positions across the business. And hotels themselves are as varied as the roles available – they can be luxurious, affordable, glitzy, bohemian, traditional, functional or all of the above. You can opt to build a career in the UK or work across the world. You can progress gradually without qualifications, or fast-track into management with degrees and diplomas. The sector is so varied and opportunities so diverse that you can make the system work for you. What you might not realise is the sheer diversity of roles hotels offer under one roof. It’s not just about general managers, housekeepers, chefs and receptionists. They also employ florists, gardeners,
human resource experts, engineers, accountants, sales and marketing teams and countless other types of professional. Fortunately for you, the
opportunities are abundant too. Certainly, London is as good a place as any to hone your skills. Some of the biggest brands in the world have their foothold here – Dorchester Collection, Four Seasons, Hilton – as well as some of the coolest – Z Hotels, Firmdale and Red Carnation, to name a few. It also commands some of the highest salaries, with general managers in the capital earning an average of £85,000, and top earners banking £200,000, according to Berkeley Scott’s hotel and leisure salary survey. There have been some big
openings in 2017 too, with the Ned in the City creating 800 jobs alone. Other notable UK hotel openings include the design-led Oddfellows on the Park in Cheadle, Greater Manchester, Beaverbrook in Leatherhead, Surrey, and the Dakota Deluxe in Leeds.
THE JET-SETTER
Kimberly Lam Learning and development officer, Mandarin Oriental London
How did your hospitality career start? I originally majored in communications at
Fordham University, New York, with the hope of working within the advertising industry. However, mid-way through my degree I noticed that I would rather help people create memorable experiences, and so I decided to transfer to New York university to pursue a career in hospitality and tourism management.
What do you enjoy most about your job? The best part about working in the hospitality industry is that there is such a wide range of opportunities. After graduating from New York, I decided to take advantage of one of hospitality’s biggest benefits: travel, and I moved to London to tackle new challenges.
What encouraged you to stay on beyond your intern role? The Mandarin Oriental gave me all the tools I needed to succeed in my first internship. As one of the more junior members of the team, I was given the time to explore the different functions within the numerous departments on the property, and was given the flexibility to conduct interviews with managers to learn more about their jobs. Despite not finding a role initially, having
moved to London after my New York internship, I gladly accepted the opportunity to come back to the Mandarin Oriental as a HR officer.
Front of house l Restaurant manager l Host/ess l Chef de rang l Commis de rang l Event casual
Kitchen l Apprentice chef l Commis chef l Chef de partie l Sous chef l Executive sous l Chef de cuisine
Sommelier/bar l Sommelier l Bartender l Bar waiter/ess
What’s great about hospitality? The opportunities are endless. We have had colleagues from our housekeeping team transferring to human resources and information technology, food and beverage colleagues joining our finance team, and members of our reception team joining reservations and sales and marketing departments.
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. Who'sWho
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