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Our concierge-at-large gauges the state of the region’s hospitality industry within an era of technological innovations and generational flux


1997 - It was on an autumnal morning, in October of that year, when I walked into work and found a technician at my desk who was fiddling around with my hulking


Hewlett Packard computer.


“Installing email,” he told me when I asked what he was doing, intoning the word like it was reverential. And then he added, prophetically, and with a sly smile, “Your life will forever be changed.”


With that, he grabbed his Motorola cellular phone (which was the size of a travel iron), pushing the postage stamp-sized buttons to call his IT supervisor, letting him know that another company peon had just been connected to The Information Age…


2007 - “…and look at this” I said to my grandmother, who was lying in bed within a hospice care facility. Although diminished, the light of understanding still shined


brightly amid her amber colored eyes as I held the mysterious, miniaturized device that was barely there between my thumb and forefinger. “It’s called an iPod Nano – Nano, because it’s so small.” I showed her the tiny player – not much bigger than the buttons on that old Motorola cell phone from the ‘90s – so that she could get a good look. “I have over five hundred songs downloaded on here. Think about that: Five hundred songs – all within something this small!”


I’ll never forget how amazed my grandmother was at the thought of all that music being contained within that miniature computerized box – a much different sort of catalogue than the dusty record collection she once had taking up the shelves of an entire closet in her old apartment.


My grandmother never got to see an actual smart phone in action when Apple released its first iPhone a few months after her passing, later that year, but if she had thought that Nano was cool, she would have loved the iPhone/Samsung/LG, etc. and their never-ending applications.


by Ken Alan 88 September z October 2017


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