Caesars Fined Record £13m in the UK
Tree senior managers lose their licences as the UK’s Gambling Commission imposes a £13m fine and additional measures due to failures involving VIPs
Te UK Gambling Commission highlighted systematic failures in the way in which Caesars UK handled its customer interactions
UK OPERATOR NEWS
Te Gambling Commission has announced that Caesars Entertainment UK is to pay £13m and must implement a series of improvements following a catalogue of social responsibility, money laundering and customer interaction failures including those involving ‘VIPs’.
As a result of this investigation three senior managers at the company surrendered their personal licences. Te regulator’s investigations into Personal Management Licence holders are ongoing. Te land-based gambling business, which operates 11 casinos across Britain, will pay the money following an investigation by the Commission which found serious systematic failings in the way the company took decisions about VIP customers between January 2016 and December 2018. Social responsibility failings included inadequate interaction with customers who were known to have previously self- excluded or who had displayed signs of problem gambling which included 30 sessions exceeding five hours.
Te operator also didn’t carry out adequate source of funds checks with one customer allowed to spend around £3.5m and lose £1.6m over a period of three months.
Digitain strengthens partnership with NetGaming
Armenia
Digitain has further bolstered its comprehensive content portfolio with the integration of creative casino game studio NetGaming.
Te entirety of NetGaming’s engaging slot collection, including recent releases such as Age of Da Vinci, Kitty Café and Treasures of Egypt, will launch across Digitain’s 70+ operator network as the provider continues to equip its partners with a diverse range of revenue streams.
Te deal sees NetGaming’s immersive slot catalogue become the latest addition to Digitain’s renowned casino platform, comprised of EGR award-winning in-house skill and RNG games alongside over
Neil McArthur, Chief Executive of the Gambling Commission, said: “We have published this case at this time because it’s vitally important that the lessons are factored into the work the industry is currently doing to address poor practices of VIP management in which we must see rapid progress made.
“Te failings in this case are extremely serious. A culture of putting customer safety at the heart of business decisions should be set from the very top of every company and Caesars failed to do this. We will now continue to investigate the individual licence holders involved with the decisions taken in this case.
“In recent times the online sector has received the greatest scrutiny around VIP practices but VIP practices are found right across the industry and our tough approach to compliance and enforcement will continue, whether a business is on the high street or online. We are absolutely clear about our expectations of operators – whatever type of gambling they offer they must know their customers. Tey must interact with them and check what they can afford to gamble with – stepping in when they see signs of harm. Consumer safety is non-negotiable.”
3,000 titles from prominent industry suppliers, including Novomatic, NetEnt and Playson.
Delivered alongside a wide variety of sports betting markets, including industry- leading virtuals and esports offerings, Digitain’s casino suite boasts advanced AI- driven personalisation tools and can be easily integrated via its APIs.
Samvel Mkrtumyan, Head of External Communications at Digitain said: “We are thrilled to partner with NetGaming, an exciting studio with a varied and immersive portfolio that will fit perfectly with our product suite.
“Te agreement yet again demonstrates Digitain’s success and determination in equipping its partners with an industry-leading casino offering to maximise player engagement.”
UK
Te UK Gambling Commission has suspended the licence of online gambling business Triplebet as part of a package of sanctions for social responsibility and money laundering failings. Triplebet operated a betting exchange and a remote casino under the trading name ‘Matchbook’. Te investigation found serious failings in Triplebet's approach to anti-money laundering, the monitoring of business relationships and due diligence checks into members of gambling syndicates. Serious failings were also found in the operator’s approach to social responsibility. In one case a player was able to gamble a large sum of money over the course of two days without any interaction whatsoever. In addition to the suspension, which will remain until Triplebet can prove it has implemented remedial measures, the operator will pay a £740,000 fine.
AZERBAIJAN – Golden Race and SBTech have announced their first joint online partnership: the virtual gaming platform for eTopaz, the exclusive sportsbook of the monopoly state lottery of Azerbaijan.
Having signed an agreement last year to provide new interactive sports betting solutions across global gaming markets, Golden Race and SBTech have announced eTopaz as the first SBTech partner to go-live after the integration was completed.
Martin Wachter, CEO & Founder, Golden Race: “We are very pleased to announce that our first partner with SBTech, eTopaz, has gone live. Our online virtual sports platform has proved to be extremely successful with players globally, due to its similarities with real sportsbooks.”
SPAIN – e-gaming Spain, subsidiary of Czech- based VLT, interactive and slot games creator, e-gaming, has switched its attention during this current crisis to the needs of its local community.
The company has donated 10,000 sanitary protective glasses to be used by health personnel, national and municipal police officers, the civil guard, firefighters and for civil protection. e-gaming Spain has distributed 5,000 protective glasses to the IFEMA hospital with the remainder put at the disposal of the National Spanish Health Department.
SLOVAKIA – SYNOT Games has signed a deal to provide Tipsport SK with a total of 16 online casino games. The games include SYNOT hit titles, Respin Joker, Book of Secrets and Fruits Awards. Players in Slovakia are already familiar with the developer’s games and this collaboration brings SYNOT’s titles to one of the country’s fastest growing operators. The company, which recently launched its slot Aladdin and the Golden Palace, is gaining a stronger footing in the Slovak market. SYNOT expects a prosperous relationship with its new partner.
Ivan Kodaj, CEO of SYNOT said: “New online gambling legislation in Slovakia has enabled us to gain a stronger foothold in the local market. We are looking forward to this partnership as it is close to our home development team. SYNOT Games is proud to provide top-rated games to the Slovak players on
Tipsport.sk. We believe that this partnership will prosper well and open new doors for further cooperation.”
Martin Tabák, Director at Tipsport SK commented: “This year Tipsport SK has already surpassed one of its main rivals in market share and our aim is to become No. 1 by the end of the year. Popular, high quality titles from SYNOT Games are a very important element in this bold endeavour.”
NEWSWIRE / INTERACTIVE / MARKET DATA P19 EMEA
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