Daily Times Each evening a Daily Times newsletter will be placed in your room, detailing events and timings for the following day. This will include time zone changes and dress code guidelines.
Alcohol on board Any alcohol brought on board from ashore (which includes any found at embarkation), must be handed to the ship’s staff for safe storage until the end of your cruise.
Lost property Any items of lost property should be registered with Guest Services on board, in the first instance. In the event you suffer a loss of property you should contact Fred. Olsen Customer Relations on 01473 746177 on your return to the UK. Items of lost property are forwarded to this address where they will remain for one month waiting to be claimed. If unclaimed, we reserve the right to dispose of these items to approved charities. A minimum handling fee of £30 per item will be applied for the return of all lost property items.
Church service After breakfast on Sundays during days at sea, the Cruise Director or Deputy will lead prayers and readings. On Easter and Christmas cruises plus Grand Voyages, a member of the clergy will lead an interdenominational service.
Shopping on board The on board boutiques offer a wide range of products, from luxury items including jewellery, glassware and perfumes, to elegant eveningwear and casual day clothes. The on board shop stocks essential items such as camera film, sun cream, toiletries and various other necessities, as well as souvenirs and cruise mementoes. The shops will be closed in some ports due to customs regulations. Cigarettes and cigars are available to consume during your cruise via the Room Shopping Service. An order form and price list will be in your room – simply complete the form, hand it to Guest Services on board and your order will be delivered to your room. Please note smoking is only permitted in designated open deck areas and on room balconies (except Terrace Balconies).
Take home duty free (where applicable) Cigarettes, cigars and alcohol are available at tax-free prices for you to take home at the end of your cruise via the Room Shopping Service. An order form and price list will be in your room – simply complete the form, hand it to your Stewardess or Guest Services on board two days prior to the end of your cruise and your order will be delivered to your room on the last day of your stay. It is your responsibility to observe customs regulations.
Library All vessels have a well-appointed library on board offering a wide variety of books, including some large print books.
Gaming tables There is a small gaming area on all four ships, where you can try your hand at Blackjack and Roulette. Please note that games of chance may not be charged back to your room account.
Fitness centre All four vessels have a fully-equipped Fitness Centre offering treadmills, rowing machines, exercise bikes and a variety of free weights. A choice of fitness classes to suit most levels is available throughout the cruise, including yoga, aerobics, stretch & tone and Pilates, conducted by fully-qualified fitness instructors. A small charge is made for some classes. Additionally you may wish to ‘walk a mile’ (five times walking around the deck on Black Watch and Boudicca equals one mile) or swim a few lengths of the pool. You may then wish to relax in the sauna or steam room (not available on Balmoral). Please note that the Fitness Centres on both Black Watch and Boudicca are located on the Sun Deck, which is not served by a guest lift. Guests will need to climb steps to access the Fitness Centre.
Swimming pools/Jacuzzis All vessels have heated pools and Jacuzzis. At times these may be closed for operational reasons, such as, but not limited to, cold/adverse weather or poor water quality. Since no lifeguards are on duty, guests use these facilities at their own risk.
Golf nets You can practice your golf swing in the net(s) aboard Black Watch, Boudicca, Braemar and Balmoral. Please note that the golf net(s) on Black Watch, Boudicca and Braemar are not served by a passenger lift. Guests will therefore need to climb steps to access the golf net(s).
Atlantis Spa and salon Each Fred. Olsen ship has a well-equipped beauty salon and spa: the Atlantis Spa. Open from 8am to 8pm daily, they offer a range of beauty and relaxation treatments, including massage, facials, manicures, pedicures and hairdressing. Demand for treatments is always high, so we advise booking as soon as possible.
Internet service Wi-Fi is available throughout the ship, so you can check your e-mails or browse the web while at sea. Simply connect to the ships Wi-Fi signal, register for the service and choose the desired internet package, which will be charged directly to your on board account. Speak to Guest Services on board for further information and assistance. Please be aware that this service is operated over a satellite connection, therefore speeds are much slower than you would experience at home, and is subject to service operation.
New to cruising programme For any first time cruisers we offer a programme to ensure you can quickly relax when you arrive on board. Simply advise our Guest Services Department that you’re a first time cruiser at least 72hrs prior to UK departure on 0800 0355 145. We want to make sure your first ever cruise is a time to remember without any stress. We regret that this programme is not available on Short Breaks.
A-Z guide to your cruise holiday A helpful, comprehensive A-Z Guide to your holiday can be found on our website
www.fredolsencruises.com. The website also features a useful question and answer section.
Brochure information We work hard to ensure that all the information contained within this brochure is accurate and clear, but we cannot guarantee the absence of errors. E&OE.
266 Visit
fredolsencruises.com, contact your travel agent or call 0800 0355 151
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