Proximity of destinations In all ports of call, we aim to dock the ship as closely as we can to the destination. Often we will be in walking distance or a short bus ride from the local centre. A shuttle bus is sometimes provided, either by Fred. Olsen or the local port authority (a nominal fee usually applies). Occasionally, the port is further away. When this arises, it may be necessary to book a tour to visit the main destination (although it may also be possible to travel there by taxi or public transport). This is shown as ‘from’ within the cruise itinerary (for example, ‘Oporto [from Leixões]’). We aim to keep these instances to a minimum.
Foreign currency service Fred. Olsen Cruise Lines has appointed City Forex (FCA id 524412), a specialist provider of foreign exchange services, as preferred supplier of foreign currency for all four ships. City Forex offers a unique service for passengers: order your foreign currency before your cruise departs and it will be available at Guest Services on board at the beginning of your cruise*.
Advantages of this service include: • Competitive rates – guaranteed better than M&S, the Post Office or high street banks
• Remove the worry of postal deliveries or collection from the high street. Your pre-ordered currency will be waiting for you on board
• No commission charges and a buy-back price guarantee on U.S Dollar, Norwegian Kroner and Euro notes, only when exchanged on board
• No guesswork with exchange rates, since your rate is fixed at time of order
• No hidden transaction costs normally associated with making purchases using your credit card ashore
To order currency for your cruise call 020 7621 0090, visit
www.cityforex.co.uk or email
cruiseorders@cityforex.co.uk
Orders must be made at least four working days before cruise departure (may be longer during Bank Holiday periods, please check with City Forex). Please quote your booking reference, cruise code and departure date. Telephone orders can be placed with City Forex 08.30 – 18.00 hrs Mon to Fri. Payment by credit or debit card is accepted, however some may incur a charge. Payment must be made at time of order. * Service may not be available where cruise embarkation is at a port outside the UK.
Clothing Daytime wear is casual: comfortable shoes are essential for going ashore, sightseeing and walking on deck, and as the sun begins to set, a lightweight jacket or coat is also recommended. During the day, the restaurants request you adhere to an appropriate dress code e.g. no swimwear. Most evenings on board have a smart casual dress code, so you can feel relaxed and comfortable whilst enjoying your dinner. For men, a pair of trousers, chinos or smart dark jeans, coupled with a polo shirt or shirt is perfectly acceptable. Some guests prefer to wear a jacket or tie which is equally fine. Ladies’ wear may range from tailored trouser suits and stylish dresses to casual separates and summer dresses. Please note trainers, t-shirts, shorts and tracksuits are not allowed in the restaurants for evening dining. Depending on the length of your cruise there will be one or more formal evenings whilst you are on board. Men should wear either a dinner jacket or dark suit and tie. Ladies may choose from a range of clothing, from a cocktail style dress to a full-length ball gown. All Fred. Olsen ships have an additional, buffet restaurant that offers a casual-dining option for those guests who do not wish to partake in the formal evenings: the dress code in these restaurants is always smart casual. Hats should not be worn in the restaurants.
Well-being at sea Health and safety While we will advise you of any mandatory vaccination requirements for your chosen cruise, health regulations are ever changing. We therefore strongly recommend you consult with your GP local medical centre, or travel clinic at least 12 weeks before departure as they receive regular updated information from the World Health Organisation. In addition, general travel advice is available from the UK government website
www.gov.uk/browse/abroad. In some countries, general standards of hygiene, care and safety may differ from those in the UK, so when going ashore common sense is the watchword, especially when choosing drinks or sampling local cuisine.
At all times we would ask you to pay particular attention to personal hygiene, particularly vigorous hand washing with soap and the additional use of the hand sanitisers found at numerous locations around the vessel.
Medical facilities For your peace of mind, all ships have a medical centre offering primary and emergency care, with a doctor and/or nurse on call at all times. The medical centres operate outside of British and European health services and charges are levied for consultations, investigations, prescriptions and room visits. A scale of charges is displayed in each medical centre and charges incurred will be billed to your on board account. We would ask that any guest taking medication bring adequate supplies to last the duration of the cruise. Please ensure you pack medication in your hand luggage if required en route to the vessel. All ships have two qualified nurses on board.
Disability/reduced mobility Whereas we warmly welcome guests with disabilities and/or reduced mobility necessitating the use of a wheelchair or scooter, it should be recognised that our fleet is not ideally suited to those fully reliant upon such a device or those unable to negotiate a stepped gangway. Other than in our UK turnaround ports and main overseas cruise hubs, an overhead walkway or air-bridge is seldom available, necessitating the use of a stepped gangway to embark and disembark the vessel. Subject to tides and local port infrastructure, the angle of the gangway can be steep and requires the negotiation of up to 40 steps. In compliance with International Maritime Regulations governing the safety of life at sea, we must limit the number of guests requiring assistance in the event of an emergency that we can safely evacuate. On all vessels this capacity is set to 10, with the exception of Balmoral, where we permit 16. Since a holiday afloat is very different to one on land, we strongly recommend you be accompanied by an able-bodied companion. On safety grounds, devices weighing in excess of 25kgs, that do not dismantle, cannot be carried ashore unless we have the use of an overhead walkway/ air-bridge. Under no circumstances will FOCL’s staff agree to carry or lift guests to facilitate embarkation or disembarkation either at turn around ports or ports of call on the cruise.
All wheelchairs/scooters must be advised at the time of booking. Failure to do so may result in refusal at check-in. All wheelchairs/ scooters must be presented at check-in and not passed to the luggage handlers with your room luggage.
At time of booking, you will be asked to confirm that all persons are able to safely negotiate a stepped gangway (excluding fully confined guests) and can move around the vessel in a safe and secure manner at all times. Guests that are unable to comply with this requirement will be unable to travel, and failure to comply with this policy could lead to the loss of the cruise holiday and a total loss of all monies paid.
Only those rooms indicated as adapted for wheelchair use have private facilities for wheelchair users. Equally, guests bringing
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