scooters on board may be restricted to what rooms they can book. While we have four adapted rooms on Braemar, the turning circle into the bathroom from the living area is limited and requires the assistance of the able-bodied companion. We therefore do not recommend the adapted rooms on Braemar to guests who are fully reliant on a wheelchair. Please note that the Sun Decks on Braemar, Boudicca and Black Watch are not served by a passenger lift. Guests will need to climb steps to access the Sun Deck.
Furthermore, unless able to board a coach unassisted, it will not be possible for guests to participate in the organised Shore Tours programme. However, our Shore Tours Department may be able to arrange private tours with the use of adapted vehicles.
We also politely refer you to the section under ‘Tender Services’ in this Gazetteer as well as further useful information on our website
www.fredolsencruises.com relating to disability/reduced mobility.
Security We know that many of you would like friends and family to join you on board prior to sailing but, for security reasons, no visitors are allowed beyond Security either in the UK or abroad. To ensure the comfort and safety of all guests, we reserve the right to disembark anyone failing to comply with our on board policies.
Tender services Some ports will require guests to go ashore by tender, with access down the steps of a gangway. There are 25 steps from the ship to the tender on all vessels (except Braemar where there is a maximum of 7). Please ask about your particular cruise at the time of booking. On safety grounds wheelchair bound guests or those requiring more than minimal assistance to board/alight a tender will be prevented from going ashore on these occasions.
Smoking and electronic cigarettes on board Smoking, including electronic cigarettes, is not permitted in any inside deck area. Smoking is however permitted on designated open deck locations and room balconies, except for Terrace Balconies (grades TS, TC and TK).
Single travellers Single guests need never be alone on board as Fred. Olsen has the reputation of operating the friendliest cruise ships afloat. The staff will be waiting to greet you from the moment you arrive and special activities will be arranged throughout the cruise to give you the opportunity to meet with fellow single travellers if you wish. Hosts will be on hand on all cruises to make sure single guests never go too long without a dance partner in the evenings.
Children on board If you are travelling overseas with children under the age of 16 for whom you are not the parent or legal guardian, it is a legal requirement that you obtain the written consent of the parent/legal guardian and produce this upon request when checking in at the port/airport. Failure to produce this documentation may result in refusal of passage. Unfortunately, we regret we are unable to accept infants less than 6 months of age. Also, we are unable to accept children under 2 years on cruises with major sea crossings of more than 72 hours.
Special occasions (including renewal of vows) If you are celebrating a special occasion during your cruise we would be delighted to make the occasion even more memorable. Any guest celebrating a birthday during a Fred. Olsen cruise will automatically be presented with a birthday cake at dinner in the formal restaurants. Should you be celebrating a landmark anniversary or birthday, we will even provide a fantastic package with our compliments*. Please see pages 38 and 39 of this brochure for more information. In addition to this we offer a range of Celebration Packages, including Renewal of Vows, which may be purchased in advance.
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To find out more about Celebration Packages please see pages 38 and 39 of this brochure or call our Guest Services Department on 0800 0355 145.
* Complimentary celebration packages include Cava and not Champagne. Canapés are not included in the complimentary Anniversary package.
Life on board Your accommodation Accommodation on board is outlined in the Deck Plans (see pages 254-261) or on our website. We would be grateful if you would note that with the general exception of suites and rooms on Braemar, Boudicca and Balmoral, there are very few double bedded rooms available. Please ask at the time of booking. In addition to those facilities mentioned in room descriptions, certain grades of suite accommodation enjoy extra benefits as part of the ‘Suite Dreams’ package. Please check when booking.
Dining Subject to availability at time of booking we can guarantee your preferred dining option of either first (6.15pm) or second (8.30pm) sitting (guests booked on an ‘Anchor Fare’ basis will need to pay a nominal supplement to secure their preferred dining in advance of sailing). Table size will remain on a request only basis. When you arrive on board you will find a Restaurant Seating Card in your room, which will advise you of your table number and dining time. This will be your allocated table for the duration of the cruise.
The main restaurants are: Black Watch – Glentanar Restaurant and Orchid Room Boudicca – Four Seasons, Indian Ocean and Tintagel Restaurants Braemar – Thistle and Grampian Restaurants Balmoral – Ballindalloch, Spey and Avon Restaurants
Meal times are as flexible as possible – after all you are on holiday. Breakfast is normally served between 7.15 and 10.00am and lunch between 12.00 and 2.00pm in the main restaurants. A buffet breakfast and lunch will also be served in the Palms Café on Braemar and Balmoral, the Brigadoon on Black Watch, and the Secret Garden Café on Boudicca. Most evenings, open-seat evening dining is offered as an informal option in Brigadoon on Black Watch, Secret Garden Café on Boudicca, and Palms Café on Balmoral and Braemar.
On selected evenings, all ships offer premium dining experiences for you to enjoy. These restaurants require an additional supplement and must be pre-booked on board. See our website for more details.
Catering for special diets We will do our best to accommodate most dietary requests on board. We currently cater for vegetarian, low fat, dairy free, gluten and wheat free diets. All special requests must be specified on the booking form and we will endeavour to source the products required, but cannot guarantee specific brands (some special requests may not be possible due to the location of the vessel and availability at local ports). Please give us as much notice as possible.
Telephones All the ships operate satellite telephone systems. All rooms on Black Watch, Boudicca, Braemar and Balmoral are equipped with telephones.
Use your mobile phone on board You can now keep in contact with your friends and family when on board. All you need to do is contact your home mobile operator to enable ‘International Roaming’ and make sure to take your phone with you! Please contact your home mobile operator for further information on call charges and any other bill related enquiries.
Air-conditioning All rooms are fully air-conditioned, as are all public areas. You will find a temperature control gauge in your room, which will allow you to adjust the air temperature to your comfort.
Visit
fredolsencruises.com, contact your travel agent or call 0800 0355 151
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