contents


Become a globe trott


“Women are the backbone of the hospitality, leisure,


travel and tourism industry, making up nearly 60% of the sector’s workforce” Women 1st


The great thing about hospitality is that you can add a dash flair to your CV – as well as enjoy new cultures and a bit m


While your former schoolmates are beavering away in their nine- to-five jobs, you could be meeting and greeting high-fliers, managing multi-million-pound operations – and working your way around the world. And, happily, as the world


Get switched on to hospitality


You are about to step into a world of possibilities. Whether you crave a fast-track management career, travel, or simply a fulfilling job, hospitality has it all – and the best bit is, you won’t be too young to be taken seriously


Young guns Hospitality is one industry


where youth is on your side. Just think, many who rise up the


ranks will have taken on their first managerial role before 30.


● Pubs and nightclubs


45% of employees are aged under 25; 60% are under 30


● Hotels


29% are under 25; 43% are under 30 ● Restaurants


38% are under 25; 53% are under 30 ● Foodservice


15% are under 25; 23% are under 30 www.people1st.co.uk


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An astonishing third of the hospitality workforce is aged under 25 and many will have taken on their first managerial role before they are 30. Few other professions would take you


seriously, nurture, train and develop you to become part of the next generation of managers at such a young age. It’s also proving to be an attractive career option for women, who account for 57% of the workforce. You do have one big problem, however – choosing which sector to begin your career in. Hotels offer all sorts of exciting roles under one roof, from chefs to housekeepers, front of house managers and operations teams, while British restaurants, pubs and bars are renowned for being at the cutting edge of cuisine and concepts. Or you could flex your commercial acumen with a fast-moving foodservice company, spread your wings with a career on cruise ships or sidestep into a tourist attraction. Your skills will even be transferable. Be realistic. Working in hospitality is fun,


buzzy and sociable, but it’s also hard work and you’ll almost certainly work long hours or night shifts at some stage. However, if you choose an employer that offers good development, commitment is rewarded. No wonder the hospitality industry employs


a whopping 10% of the British workforce, accounting for more than two million jobs. Seize the opportunity!


Few other professions would take you seriously, nurture, train and develop you to become part of the next generation of managers at such a young age


becomes a smaller place, your options are getting bigger. Hospitality skills are in demand not only in the favourite destinations of Australia, Dubai and Europe, but also in some of the most far-flung corners of the globe – China, Russia and the former Soviet countries to name a few. And there is always those most glamorous tourism and business traveller hotspots, such as the Caribbean and the Far East. And it’s not just hotel expertise that is needed. Global brands such as Marriott, Sofitel, Radisson and Movenpick are all recruiting chefs and restaurant staff at the moment. It’s worth noting, though, that


How do I pick the right employer? Emily Moore, people director at people and performance


while the opportunities are growing, the competition for jobs is sharpening. So don’t expect to land a plum job on an idyllic island without getting some experience first. But take heart, English speakers tend to be in demand. So take your pick from sun, sand, sea, snow or cities.


specialist Purple Cubed says that working in the right environment is crucial if you are to be happy and successful.


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● Think about what you stand for as an individual. If you’ve not given this much thought, access the free eValues tool


on www.janesunley.com/free-stuff, which will help you.


● Once you’ve identified your values, match them with the type of workplace that you’re most likely to thrive in. Consider culture, size, remit, what opportunities there are for career development.


● To get a feel for an organisation’s culture, look at their website, particularly the Join Us and About Us pages. Their social media channels, blogs, and videos will also tell you a lot.


● Most employers are clear about the opportunities they offer, such as mentoring and coaching. A good question to ask during interviews is “what opportunity for growth is there in the company?”.


9 Case study


What a career abroad did Rakhee Patel, people and talent lead, Dorchester Collection


You’ve travelled a lot with your job. Talk Well, over three years I gained work experie including being resort assistant manager trai Samui; front desk and reservations agent at F and beverage in pastry at Mandarin Oriental at Island Shangri-La in Hong Kong.


And that stood you in good stead to progr Yes. I subsequently worked as hotel assistant Park Lane in London. I then joined the Dorches and requested a career change to work in the h at a corporate level – though I had never worke as people and organisational development co-o people and talent lead, attracting young individu profiles in the industry.


How does your industry offer an exciting ca The diversity and the range of career prospects m industry. There’s everything from catering to acco to bakery. You can start a career in an intimate fam or in an international organisation that employs th across the globe – the possibilities are endless.


What do you love about it? I am fascinated by the different cultures within hote they are a great place to meet people. I studied at t of Hospitality Management and instantly loved the brought. Work has since been more of a hobby than part of an industry where you get to make people fe


How to impress Interview skills


Generating a good first impression isn’t magic, but it can rely on judging the situation well and creating rapport with your interviewer


Creating rapport in an interview Rapport is the connection between two people; the spoken and unspoken words that say ‘we are on the same page’. It is the art of making someone feel comfortable and accepted. To create rapport, you need to know how to connect with others regardless of their age, gender, ethnic background, mood, or the situation. This skill is never more important than in an interview, where someone’s immediate impression of you is critical. Creating a connection with your interviewer is likely to


have a large impact on whether or not they wish to employ you. We tend to be attracted to people that we


consider similar to ourselves. When rapport is good, similarities are emphasised and differences are minimised. Rapport is an essential basis for successful communication – where there is no rapport there is no (real) communication! We naturally experience rapport with close friends or people who share an interest with us. However, we can learn to create rapport with anybody, even with those with whom we disagree.


First impressions count Whether we like it not, judgments are made about us by the way we look, our clothes, hair, facial expressions, and our posture. These decisions will usually be made within the first few seconds of meeting with you. Even before you speak, your interviewer will be absorbing non-verbal clues about you. You will be judged by how you stand, how you walk, how you shake hands, how you smile, and how you sit. That’s why it’s important to plan your clothes, and even how you comb your hair before a meeting. The way you present yourself can help influence a person’s impression of you. For example, dark clothing suggests authority; lighter colours suggest friendliness or a sense of humour; lots of jewellery suggests power or wealth. Your hair style might suggest sensible, cutting-edge, formal or friendly; your make-up can suggest glamorous or professional.


Take a genuine interest Focus on the interviewer as a person and your overall attitude is likely to become more genuine. When you first meet a prospective employer, visualise that person as an important guest in your home. Naturally then, you will be glad to see them, and you want to make them feel welcome and at ease. Your overall goal should be to understand them rather than expecting them to understand you. However, don’t be too friendly too quickly,


or you may appear false. Instead, hold yourself back, and increase your level of curiosity.


Remember to: • Smile when you first see your interviewer • Establish and maintain eye contact • Be the first to say hello and extend your hand • Deliver a sincere greeting • Use the person’s name • Do more listening than talking


Five tips 1


for interview success


Do your research Make sure you have some knowledge of the company you’re applying to join. You are sure to be asked something on the business, so take a


look at their website and update yourself on any recent news. Visit thecaterer.com and see if it’s been written about recently .


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Practise your answers Think about what your strengths and weaknesses are. These types of questions crop up time and again, so make sure you’re able to


explain why you would like the job and how you wish to take advantage of the opportunity to join the company, and what your ideal position might be in the future.


Look the part Appearances shouldn’t matter, but they do. People will form opinions about you before you’ve even uttered a word. Of course opinions


can change, but it’s best to start out on the right foot. Make sure your shoes are polished, your clothes fit correctly and that your accessories are subtle.


Stay calm If you’ve thought about the questions you might be asked you’re already on the way to being quietly confident. Nerves are perfectly


natural, but give yourself every chance of being calm by planning your journey beforehand and making sure you arrive in plenty of time. It might be an idea to have everything ready the night before so that you’re not feeling flustered in the morning.


Ask questions Prepare a couple of questions for your interviewer to show you’re interested in the role. You might ask for more information on


the role, or on the overall ethos of the company. Social skills


Make sure your online personality is one that you’re happy for your potential future employer to see


When looking for a job, you need to be aware of your digital footprint, which is basically the information connected with your name online. Go to Google now and run a search based on your name, as that’s exactly what recruiters and potential employers will be doing. If you see a list of content that is either not associated with you, or you would prefer wasn’t seen by your future boss, then you have a bit of work on your hands. Your social media profiles are an extension of your CV and should be used to help rather than hinder your chances of landing your dream job.


We asked Karen Fewell, founder of @DigitalBlonde to share her tips on using social media when searching for your next job in the hospitality sector


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