Rapport
Rapport guest services train and nurture front and back of house staff to work with corporate clients
A great place to work Rapport is a specialist company providing corporate organisations with high-quality front and back of house guest services, including reception, concierge, client meeting rooms, switchboard and other call services. Rapport truly is a great company
to work for. This has been affirmed by the fact that it was recently recognised with some of our industry’s highest awards, including a placing in the Top 30 Best Places to Work in Hospitality and a two-star accreditation by Best Companies, the people behind The Sunday Times Top 100 Companies to Work For. These awards were achieved following honest feedback provided directly by the people who work for us. Our reputation and success depends
on the achievement of consistently high standards in everything we do. It is therefore vital that all our people receive high-quality and focused training so they can perform their duties to the highest standards. We appreciate too that people are happier in their work when the company cares
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about their development and places it high on the list of priorities and this, in turn, improves advocacy. The marketplace in which we work is ever-changing and it is critical that the team is also consistently retrained and that their knowledge is current. We have core strategies to achieve this, including Welcome to our Business and Effective Induction, the Rapport Training and Development programme, personal development plans for each team member and a combination of coaching, training, mentoring and cross-exposure to best practice.
Training opportunities All new and transferring employees are welcomed to Rapport through our On-Boarding programme. Each employee is provided with a personal induction plan at site, and this is supported by our Welcome Engage Impress programme and client-specific site inductions to ensure the individual is able to engage with both Rapport and the client site as quickly as possible. The Rapport Training and
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