Chapter 1
What Is A Corporate Flight Attendant?
extremely limited workspace at 41,000 feet. You must possess good organizational skills. You may have to interpret or pre-plan menus and experiences to cater to each of your passenger's specific needs and requests.
Presenting yourself in a professional manner at all times is critical. Your passenger’s CONFIDENTIALITY is and will always be your number one priority. You will definitely encounter varieties of personalities and experiences, so there are no set procedures or rules to follow. However, we do recommend you obey the following guidelines initially as a safeguard.
1. Be Discreet
Whatever is seen or heard - stays onboard your aircraft. You do not partake in your passenger's conversations. You may think your input is valuable but most likely it is not welcomed. Respect their privacy and space at all times. You are required to monitor the cabin 100% of the time without hovering but still anticipating their every need before they need it.
2. Be Responsible
You must always be on time. You are responsible for maintaining the inventory and possibly the budget for your trip. You will be required to oversee all of the catering supplies, toiletries, and other miscellaneous supplies. Be timely, thorough and detailed with all reports/invoices.
3. Be Reliable
In this industry your word is everything. Always be truthful, present and impeccable. Treat your career choices with self respect.
4. Professional Distance
Maintain professional boundaries at all times. Do not mistake passenger manners as an invitation to a friendship.
5. Be Flexible You must be willing to be away from home for possibly days or weeks at a time. FLEXIBILITY is a MUST! This is one of the most important sacrifices to be made if you are going to be successful in corporate aviation.
Corporate aviation is a fluid job function and can, and often does, change on a moments notice. You are flying on your passenger’s time schedules - no one else’s.
Your duties don't end when you reach your destination. Once you arrive, you should already be planning and arranging for your next flight. You will be planning your menu, meeting or contacting the catering company, creating a shopping list of supplies needed for the return, and ensuring the aircraft is dispatch ready.
Each trip differs vastly from the previous trip. As an example; on the majority of your overnight stays you will be left alone to rest and relax and enjoy the layover. However, sometimes you may need to run errands for the passengers or arrange catering. This is where FLEXIBILITY comes into play again. Don’t ever assume ... anything. Adapt quickly and expect change.
6. Be a Good Communicator
Remember, your flight deck crew and you are a team - you are not alone. Having good crew communication is a tremendous asset and beneficial in making each trip a success. You will need to "set the pace" as you are the one “on stage” the entire time. Maintain a positive demeanor at all times.
You have the power to make or break your passenger’s experience. You are what the passengers sees most!
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© Aircare FACTS - Initial Service Training
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