Chapter 7 HOT TOWEL SERVICE


Begin by offering hot towels on a silver tray with a nice set of tongs. There are several types of hot towels. Most flight departments have a stock of hot towels on hand as standard inventory. However, it is a good idea to have some of your own in case they are not provided onboard. There are several companies that you can order these from


and they are listed in the Reference Section under Websites and Apps.


TYPES OF HOT TOWELS


Pick up hot towels and throw away. Some hot towels come pre- scented or you may add essential oils to enhance the hot towels yourself.


Self Contained Tray/ Microwaveable or/ add hot water hot towel warmer.


Inflight Service


BEVERAGE SERVICE





It is proper to remove your suit jacket inflight. Serve cabin in sections 2 to 4 passengers at a time - you most likely will not be able to serve all of your passengers at the same time. Always begin with the VIP.


Take new passenger beverage orders and serve with fresh cocktail napkins and offer snacks; this could be nuts, chips or crudite.


When serving bottled water - ask if they would like a glass or ice - NEVER assume.


Serving SODAS - NEVER bring the can into the cabin. We recommend whenever entering the cabin to always have an empty silver tray in hand to pick up any discarded service items.


If wearing a serving apron in the galley, we recommend removing it BEFORE entering cabin and interacting with passengers. PRESENTATION!


Make sure all glassware, plates, and utensils are spot free -- polish them during pre-departure set-up or during downtime in-flight.


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© Aircare FACTS - Initial Service Training


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