Chapter 1


What Is A Corporate Flight Attendant?


Fuselage - The main body of an aircraft. Galley - The kitchen in an airplane or ship. Gasper Air Vent - Cooling system in the Galley using recirculated air. GCMS - Gulfstream Cabin Management System


Head Count - The physical counting of passengers and comparing it to the number on the flight manifest.


Inmarsat - Inmarsat owns and operates a global satellite network, offering mobile communications services for corporate aviation.


INS - Immigration and Naturalization Service. Responsible for checking and inspecting travelers entering the United States, and verifying citizenship. International - Flight operations outside the boundaries of the country.


International Date Line - The calendar date is different on either side of this imaginary line located in the Pacific Ocean.


Invoice - A business document detailing services provided and requesting payment by a crewmember, caterer, etc. Itinerary - The route of travel. AKA – Trip Sheet. To and From of a trip.


Jargon - The informal language or words used by those persons working in the same profession. Jet lag - A condition marked by fatigue, insomnia, and irritability that is caused by air travel through changing time zones. Jet Stream - A strong wind current, which can aid or hinder flight times depending on its direction.


Jump Seat - Designated storable seat (usually behind cockpit) for a crewmember to sit in during taxi, takeoff and landing.


Kilo - Short for kilogram. A measure of weight @ 2.2 lbs. to 1 kilo. Lavatory - A toilet / rest room on a plane. Layover - A stop on a trip for several hours, overnight or for an extended period.


Lead Passenger / VIP - Main pax, owner that is responsible for financing or chartering aircraft. Often a Personal Assistant is the LEAD communicator. ** Leg - One flight segment from take-off to landing. Level off - Making the aircraft level or parallel to the ground after take-off. Line Service - Ground personnel assisting you at an FBO.


Manifest - A document listing the names of the passengers on a trip including DOB and Document #s. Manual - A book of instructions carried or provided to crewmembers.


MEL - Minimum Equipment List. An FAA method for operating an aircraft with certain items inoperative. NBAA - The National Business Aviation Association is dedicated to the success of business aviation and represents over 10,000 companies that own or operate general aviation aircraft.


NDA - Non Disclosure Agreement. Passport - A document provided by a country identifying an individual as a citizen. Pax - Abbreviation for “Passengers”. Per Diem - An hourly or daily rate paid to a crewmember to cover daily expenses. Phase of Flight - The flight operations of an aircraft that is separated into phases:


6 © Aircare FACTS - Initial Service Training


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