What I may already know: • It is important to record transactions. • Many business documents can be filled in online.
Learning Intentions
In this chapter, I will learn: • The documents used by a business. • How to read and understand business documents. • The advantages of sending and receiving business documents electronically.
Key Words: Letter of enquiry Terms of sale Cash with order (CWO) Cash on delivery (COD) Quotation Cash discount
Trade discount Value Added Tax (VAT) Effective purchasing Order
Delivery docket Invoice
E&OE Receipt Credit note Statement
Electronic data interchange (EDI)
WHY DOES A BUSINESS USE DOCUMENTS?
A business uses documents to keep a record of the transactions that take place between it, its suppliers and its customers. These transactions include:
• Ordering goods and services. • Returning goods. • Paying for goods and services. • Selling goods and services. • Delivering goods.
