• Know their rights and responsibilities. • Shop around to compare quality and price. • Be informed to avoid buying on impulse. • Keep proof of purchase, such as a receipt or order confirmation email. • Know where to go for help and advice with consumer issues.
CONSUMER INFORMATION
There are different sources of information that help consumers to understand the goods they buy and the details of their purchase.
Proof of Purchase
Proof of purchase shows that a consumer has paid for an item. The consumer will need proof of purchase if they want to return the item.
If you pay for items in a shop, the proof of purchase is usually a receipt printed from the till. If you buy goods online, an order confirmation is sent to the email address you have provided.
Proof of purchase usually shows:
• The date and time of purchase. • The details and prices of items purchased. • The total amount paid. • The method of payment. • A unique reference number or barcode.
Food Labels
There are very strict rules surrounding the labelling of food products. By law, all prepacked food items must show the following information:
• The name of the product. • A list of all ingredients, along with their individual quantities. • The net quantity of the product.
• The best before date on long-life products or the use-by date for products that can spoil.
• Any special storage conditions or conditions of use.
• The name and address of the business that has produced the product.
