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Casino Sopron in Hungary was the first of the ECA member casinos to re- open its doors on May 6 after lockdown began on March 28. Erik Holcsek, Managing Director of CAI Hungary/Casino Soproxn and Vice President of the Hungarian Casino Association talks about the situation: www.casinosopron.hu/


Background to casino operations Casino Sopron is located on the border of Hungary and Austria. More than half of the customers are coming from the neighbouring Austria. Te casino has 240 slots, four electronic roulette machines, one electronic Blackjack machine and five table games. Te casino is open 24/7. We closed down on March 28 and re- opened on the May 6.


Safety measures implemented Until the state emergency has not been lifted (June 18), we followed the government orders like facial masks and 1.5m social distancing. We have designed the table layouts in order to make it clear to the customers where they can sit or stand. in order to maintain the distance.


Recently we put into work chip sanitisers at the tables. When a player sits at the slot machine, the machines next to him/her had to be left vacant. We did not want to turn every other machine off, instead we left the decision to the customer where to play.


Upon entering the casino every guest had to sanitise their hands. A thermal scanner is installed at the reception, however the operation is suspended until we get the go from the National Data Protection Office.


Every staff member working on the floor has to sanitise their hands when entering or leaving the floor. Tey are also wearing facemasks. Play shields have been placed on the slot floor.


At the bar dinner served to the customers has been replaced with prepacked sandwiches. Snacks at the bar have been replaced with prepacked candies and snacks. Bar staff are required to wear gloves when preparing food or drinks.


Have customers returned? Te border re-opened in mid-June. In July we retained 100 per cent business compared to last year. Te only difference is that we have less customers are coming. We noticed that the number of time-on-device players is significantly lower.


What’s the outlook for this year? We are planning to install Electronic Table Gaming terminals in order to protect the Live Gaming. Actually it was the first to be closed back in the middle of March. With protecting shields you can maintain the social distancing between the dealers and the players. Should there be no second wave, we think we can maintain our revenue goals as we had a strong first two months.


NEWSWIRE / INTERACTIVE / MARKET DATA P43


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