search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
Interactive


EMPLOYEE ENABLEMENT THEATRO


Te end result is empowered front-of house employees that can deliver personalised, proactive, and differentiated experiences.


Enabling technologies and speech recognition have become more commonplace in enterprise retail over the past year, but guests want eye- to-eye contact when being served, not employees looking at screens on mobile devices. Should operators be wary of increasingly interconnected systems?


Operators only need to be wary of interconnected systems that are inefficient and disruptive, and that hinder a user’s ability to deliver outstanding guest service. Te future of guest assistance is heads up and hands free. Service-oriented businesses like casinos and resorts need employees to be informed, communicative, helpful and engaged. Giving them access to each other and to enterprise systems on the go cannot be underestimated. Screen based devices simply can’t deliver the engagement experience patrons are craving; it creates a barrier that ultimately disconnects the employee from the customer. With AI-powered, wearable communication devices that connect resources to each other and to mission critical software, employees can impart accurate, in the moment, information to the customer and never have to lose eye contact.


Identifying VIP gamers and patrons with a higher propensity to spend is crucial. What role can artificial intelligence play in enhancing the house advantage?


Trough loyalty systems and the use of RFID chips, casinos have the ability to track everything you do while on property, from the games you play, how long you play, to how much you typically bet. When paired with AI and analytics, it gives the house the advantage to actually gain a deeper understanding of their customers and the ability to predict their behaviour. Once a casino has insight to an individual’s conduct it opens pandora’s box to tailor in-the-moment offers and incentives that nudge them to visit a property, play, and bet even more.


AI and facial recognition is a powerful combination of technologies that help properties identify their most valuable patrons’ habits and preferences and ensure they are providing service that keeps them entertained on the gaming floor as long as possible. But being able to identify VIP players is only one piece of the puzzle, driving action is the critical link to exploiting this data to the house’s advantage. Employing the optimal mobile communication platform, system integration,


P134 NEWSWIRE / INTERACTIVE / MARKET DATA


Driving action is the critical link to exploiting this data to the house’s advantage. Employing the optimal mobile communication platform, system integration, and in-ear technology to discretely deliver relevant information real-time provides operators an edge. Let’s face it, two-way radios, phones, and email are not only expensive, antiquated, disruptive, and inefficient, but unable to support these types of next-gen, optimised interactions.


and in-ear technology to discretely deliver relevant information real-time provides operators an edge. Let’s face it, two-way radios, phones, and email are not only expensive, antiquated, disruptive, and inefficient, but unable to support these types of next-gen, optimised interactions.


What technology is available to improve the curated experience of guests through tailored offers and promotions?


Especially true of casino resorts, guests want the flexibility to curate their own experience, from making dinner or show reservations, to shopping, to scheduling spa treatments. By utilising mobile apps and artificial intelligence-


based SMS chatbots, as a way to engage and deliver a more personalised experience while on property, operators can present visitors with instant ability to get responses to questions, access their loyalty status, personalised offers and promotions, and inform them about events happening on-site or nearby. Tis powerful combination of mobile apps and SMS chatbots provide an exceptional personal concierge service to every patron without the hassle of stopping at the front desk or having to pick up the phone. Tese technologies can also be used to determine context and sentiment of a spoken or texted conversation providing the casino resort with the ability to detect issues or concerns with a patron stay and proactively suggest an incentivised path to resolution.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144