Credit cards are actually dirtier than cash, but that is going to be difficult for people to understand. From a


customer's viewpoint, you are taking a credit card out of your wallet, tapping it, and keeping full


possession whereas cash is being transacted from one person to


How can operators stay on top of regulations concerning ePayments?


Brian: Operators and supplier have their legal and compliance divisions so they will be keenly aware of what is going on across jurisdictions. Different states are looking at Nevada where they can replicate adoption or changes in regulation. Nevada recently changed their regulation regarding cashless and debit instruments and there is now talk in other jurisdictions around the US about doing the same thing.


Doug: ePayments in the gaming space will move quicker than other technologies in the past and I do not know if operators are going to be able to keep up. From a CPI perspective, our focus is staying on top of regulations about ePayments to ensure our customers are educated about what is going on. We take this as our responsibility.


Covid-19 has heightened concerns about the


hygienic consequences of cash handling. Should operators attempt to tackle customer's new perception of cash or adapt to it?


Doug: Because we deal with both ePayments and cash, we’re keenly aware of this perception. Studies show that it is more myth than reality, when it comes to the safety of cash. If you look at the paper and polymers on cash, it is designed so that germs sink in, and this actually reduces the spread of contagions from the paper to skin, versus credit cards, where germs sit on top of the plastic and are easily transferable.


In this way, credit cards are actually dirtier than cash, but that is going to be difficult for people to understand. From a customer's viewpoint, you are taking a credit card out of your wallet, tapping it, and keeping full possession whereas cash is being transacted from one person to another. Should operators attempt to tackle it? Yes. I think it is important. However, if I gave you an answer today about how they can handle


another. Should operators attempt to tackle it? Yes. I think it is


important. However, if I gave you an answer today about how they can handle that perception and fast


forward two or three months, I bet my answer would be different.


that perception and fast forward two or three months, I bet my answer would be different.


Why is that?


Doug: I continually monitor customer behaviour. A couple of months ago, everyone was avoiding using pens and keypads, and wiping down equipment. Now they are not doing that anymore. It is almost like many people have gone back to normal particularly in stores where behaviours are going back to pre- Covid.


NEWSWIRE / INTERACTIVE / MARKET DATA P35


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