INSIGHT IAGA SUMMIT WASHINGTON DC - MAY 28-30
Cathy Judd-Stein Chair, Massachusetts Gaming Commission
What’s the most immediate challenge facing your jurisdiction in 2024?
As the recent chair of the Massachusetts Gaming Commission and an invested stakeholder in the evolving gaming landscape, I believe an immediate challenge for regulators is striking that right but difficult to achieve balance that works to ensure safe gaming options grounded in integrity without impacting consumer choice that drives patrons to illegal markets. Collaboration with the DOJ, the Offices of the Attorneys General, and law enforcement to disrupt the unregulated gaming industry is key and must be intentional and well-guided. Supporting recent collaboration within the industry to advance coordinated responsible gaming best practices is also critical to educating the betting public on why they should only turn to licensed gaming platforms and machines.
Josh Chapman COO Aeropay
Without mentioning AI, what technological advancements do you believe will open up new avenues for the gaming industry in years to come?
"We anticipate that forthcoming technological advancements will create new opportunities within the gaming industry. Tese include heightened innovation in technology for Responsible Gaming (RG), enhanced automation fostering cross-industry collaboration and marketing synergy, and the introduction of novel fraud prevention methods. Tis will encompass cutting- edge approaches such as passwordless technology, comprehensive Know Your Customer (KYC) protocols, and augmented monitoring systems."
Jennifer Carleton Chief Legal Officer Sightline
What is the biggest 'do’ and the biggest 'don't' to uphold the highest ethical standards in all interactions?
Candor is always the biggest ‘do.’ All gaming counsel live by this motto: the only sin that a regulator can’t forgive is non-disclosure. Regulators respect honesty, and so does your client, even if they don’t like what they hear.
Which means the biggest ‘don’t’ is Don’t hide the ball. Don’t try and be clever. If your client did something that needs to be disclosed, don’t try and force a reading of the statute or the regulation to find the wiggle room. Put yourself in the regulator’s position and ask “would I want to know this about an entity I have licensed?” If the answer is yes, you know what to do.
Cathy most recently served as Chair of the Massachusetts Gaming Commission. She oversaw the launching of the Commonwealth’s legalized sports wagering industry and navigated successful closure and reopening of the casino industry during the pandemic. Prior to her appointment as the chief gaming regulator by then Governor Charlie Baker, Cathy served as legal counsel for five Massachusetts Governors, Executive Director of the Governor’s Judicial Nominating Commission, General Counsel for the Massachusetts State Treasury, and Assistant Executive Director, Director of Policy and Special Counsel for the Massachusetts State Lottery. She is a Harvard Law School and Dartmouth College graduate.
Josh Chapman is the COO of Aeropay, an account-to-account payments company that focuses on highly regulated industries. In his role Josh is responsible for many functional areas of the business including Compliance, Regulatory Affairs, Finance and Legal. Beginning his career in the credit card division of Signet Bank, which would spin out and IPO as Capital One, Josh has been the CEO and COO of multiple start-ups -and also worked for large corporations like Allianz and Xerox. Over his 30 year career he has scaled multiple organisations and has been a part of three exits generating more than $3.5 billion to shareholders. A proud Virginia Commonwealth University (VCU) alumnus, Josh is a published author and keynote speaker. He also serves on the Board of LaRabida Children’s Hospital, as an advisor to multiple startups and is a member of the Economic Club of Chicago.
Jennifer Carleton joined Sightline Payments as its first Chief Legal Officer. Before joining Sightline, she was in-house counsel for an Indian casino for a decade and then spent 14 years in private practice as adviser to some of the premier public and private gaming and investment companies in the world. Working in gaming her entire career has enabled Jennifer to develop a unique expertise in payments, mobile, internet and sports gaming, as well as an insider’s familiarity with the unique issues that arise when technology and regulation intersect. Jennifer is helping to establish an advanced Indian law and advanced gaming curriculum at the UNLV Boyd School of Law through her teaching at the law school and her work with the Dean’s Advisory Council.
WIRE / PULSE / INSIGHT / REPORTS P83
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