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Insight


TRAINING & RESOURCES Safer Gambling


gambling. Employees will be upskilled in recognising when someone is at risk of gambling-related harms and how to make an appropriate intervention.


AWARENESS OF GAMBLING SUPPORT SERVICES


Te objective of this programme is to give employees the knowledge needed to signpost vulnerable customers towards help and support. Staff will explore the organisations that support gamblers and the protections that are available to help customers take control when gambling becomes disordered. By the end of the workshop employees will be able to signpost to the different types of support services available and explain what they do.


HEALTH AND WELLBEING


Te health and wellbeing of employees is of increasing concern to all organisations, and the gambling sector is no exception. Dealing with customers who are expressing heightened and even extreme emotions can take its toll on an individual's mental health and wellbeing, and this in turn represents a risk to the effectiveness of your organisation. Te aim of this programme is to raise awareness of situations that may cause stress or


Ian Shanahan, Head of Safer Gambling Partnerships at YGAM, said “I feel enormously proud of the product we have developed with insight from academics, charities, operators, regulators and individuals with lived experience. Tis programme will establish a new benchmark of knowledge and understanding of gambling-related harm. We will continue to develop our content, ensuring it remains fit for the changing, dynamic gambling market, with the ultimate purpose of keeping players safe and free from harm.”


Tese programmes are available as a suite, bespoke bundles, or individual workshops, offering complete flexibility to align the training with the business requirements. All training can be completed online, with each module taking around 60-minutes to complete. Te training can be easily accessed on PC, laptop or tablet at time that suits the learner.


All profits made from Safer Gambling Training are directed back into the YGAM and Betknowmore charities to help support their social purpose.


contribute to mental or physical health issues, and to equip learners with tools, tips and techniques to help them to maintain their wellbeing and work life balance.


“This programme will establish a new benchmark of knowledge and understanding of gambling- related harm. We will continue to develop our content, ensuring it remains fit for the changing, dynamic gambling market, with the ultimate purpose of keeping players safe and free from harm.” Ian Shanahan, YGAM


Betknowmore Established in December 2013, Betknowmore UK’s mission is to address gambling related harm in UK communities. Betknowmore is a leading provider of gambling support and training services. They provide services which embrace the insight and knowledge of ‘Experts by Experience’ combined with evidence-based approaches. At their core is the ‘lived experience’ of gambling dependency and recovery, from the Founder to the support team to the Management Board


WIRE / PULSE / INSIGHT / REPORTS P35


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