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Insight


TRAINING & RESOURCES Safer Gambling


Ian Shanahan, Head of Safer Gambling Partnerships, Young Gamers & Gamblers Education Trust (YGAM)


YGAM The Young Gamers and Gamblers Education Trust (YGAM) is a charity with a social purpose to inform, educate, safeguard young people against gaming and gambling harms. Through their portfolio of education programmes, YGAM provide free training and resources for teachers, youth workers, practitioners, universities, faith leaders and health professionals. This training equips them with the knowledge, resources and confidence to deliver the programmes directly to young people across the UK. The charity is on the Gambling Commission’s approved list of organisations that gambling operators can direct their RET donations to.


The training and resources have been developed using a methodology which adopts advanced eLearning techniques to keep the learn engaged and interacting with the programme. The content is all relevant to the Gambling Commissions latest LCCP requirements and has received funding from regulatory settlements to support the delivery of the National Strategy to Reduce Gambling-related Harms.


Safer gambling training: support your team and your customers


Over the last decade, there has been a significant shift in focus towards consumer protection and safer gambling. Te explosion of the online sector has uncovered plenty of opportunities but also increased the need for support for vulnerable customers who may be at risk of experiencing harm. It has been encouraging to see more operators put safer gambling at the core of their business model and objectives. Tere is more to do so the continuous innovation of safer gambling should be embraced for all stakeholders across the sector.


Last year, the charities Young Gamers & Gamblers Education Trust (YGAM) and Betknowmore UK joined forces to launch a new initiative which supports employees working in the gambling industry. Safer Gambling Training, a purposeful new programme provides operators with specialist online training to strengthen player protection standards and effectively safeguard consumers from gambling harms. Te collaboration combines the charities’ specialist knowledge, lived experience insight and research to create what is believed to be the most advanced and comprehensive training programmes on the market.


Te training and resources have been developed using a methodology which adopts advanced eLearning techniques to keep the learn engaged and interacting with the programme. Te content is all relevant to the Gambling Commissions latest LCCP requirements and has received funding from regulatory settlements to support the delivery of the National Strategy to Reduce Gambling-related Harms. Tere are six programmes which have all been City & Guilds Assured meaning employees receive formal certification on completion.


UNDERSTANDING CUSTOMER VULNERABILITY IN A GAMBLING ENVIRONMENT


Te aim of this programme is to raise learner awareness of customer vulnerability, in order to support an operators’ own Safer Gambling initiatives.


P34 WIRE / PULSE / INSIGHT / REPORTS


Employees will explore what is meant by vulnerability, why it is important to recognise it and how this can help an operator in fulfilling its corporate responsibilities. By the end of the workshop, employees will be able to understand what is meant by 'customer vulnerability', identify potentially vulnerable groups, and describe the factors that can trigger vulnerability.


UNDERSTANDING GAMBLING-RELATED HARMS (TWO-PART PROGRAMME)


Tis two-part programme explores Gambling Related Harms within the context of the individuals, families and communities in Part A. Employees will understand the factors that can make people more vulnerable to Gambling Related Harms and how recreational gambling can get out of control. Part B is told through the eyes of Joe and his journey through gambling addiction. Employees will be introduced to the work of psychologist Dr Custer to help identify gambling related harms in customers.


UNDERSTANDING SAFEGUARDING AND MANAGING WELFARE


Tis programme is designed to give staff the information and confidence to identify safeguarding and welfare issues, exploring legal responsibilities within the gambling industry. Focus on safeguarding at risk groups and managing welfare issues relevant to


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