Day in the life A fresh start
Jodi Law owns and manages a busy Subway store with her mother, Debra, in Eastleigh, Hampshire. The store opened in August 2013 and the duo haven’t looked back since. Jodi describes her typical day...
5.30am
I do the early shift in the store fi ve days a week (Tuesdays to Saturdays), so there’s no such thing as a leisurely start for me most mornings! I’m usually in the car by 5.30am, on my way to the store to start the preparation ready for the day ahead.
6.00am-10.00am It’s me and a sandwich artist in the store around 6am, baking the bread and preparing all sandwich ingredients, ready for the store to open at 7am. Breakfast is usually a busy time for us; we’ll often have customers waiting outside before the store opens, ready to be the fi rst to place an order for their breakfast sub and coff ee to get their day started!
10.00am-11.00am After the morning rush, we are joined by two additional sandwich artists at 10am. This allows my colleague who started at 6am to have a well-deserved break and for the rest of the team to make sure we’re all set for lunchtime – which, as you can imagine, is our busiest part of the day. We continue to serve breakfast subs until 11am, but, by then, most of our customers are ready for a lunchtime fi x of their favourite sub.
11.00am-3.00pm Our store is located just outside the Swan Shopping Centre, one of the main shopping areas in Eastleigh, so there’s always plenty of footfall from hungry shoppers and those working in nearby offi ces. A fourth sandwich artist comes on shift at 11am, to ensure we can serve all our customers with their favourite subs, salads and fl atbreads as quickly as possible.
Between 11am and 3pm, we’ll regularly have customers queuing out of the door; we can sell around 600-700 subs during a busy lunchtime, meaning it’s non-stop for me and the team. We have seating for 33 customers inside and nine outside, so there’s always plenty for us to do. We also off er a weekday lunchtime delivery service, which is popular with local customers and businesses alike. Orders come in by phone and email, and
Jodi Law
“We can sell around 600- 700 subs during a busy lunchtime...”
we have our very own Subway-branded van to complete the deliveries. Fridays tend to be the busiest day for deliveries, especially with local offi ce workers. I’m usually manning the phones and checking emails, helping to make sure that all orders are prepared and delivered as quickly as possible.
I love the buzz in our Subway store at lunchtimes; although it’s busy, the sandwich artist team do a fantastic job, and the best part is seeing our customers enjoying their favourite subs!
3.00pm-5.30pm
By 3pm the lunchtime rush is pretty much complete, and our evening manager and
subway.co.uk/business/franchise October 2016 |
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sandwich artist team take over the reins in the store. Although I usually leave the store around 3.30pm, I normally head home to continue working for another couple of hours. I use this time to complete some of the more offi ce-based tasks that come with running a store, such as preparing rotas, payroll, and completing my online ordering using Subway’s bespoke online system.
5.30pm-8.30pm
Although I’ve usually had a busy day in the store, I always fi nd time to go to the gym. I regularly compete in strongwoman competitions, so I have to train six days a week. I also teach powerlifting classes for women at my local gym; I really enjoy this and it’s a great way to de-stress after a hectic day.
I’m not exactly one for late nights, as I know I’ll be up by 5am, ready for another busy day as a Subway franchisee!
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