Franchise Focus
This year saw Home Instead become the only homecare provider to hold six CQC outstanding ratings. The fi rst outstanding for the brand was received by its West Lancashire and Chorley franchise in January 2015, followed in 2016 by Wimbledon and Kingston, Durham, Exeter and East Devon, and East Nottinghamshire and Melton Mowbray, with the latest awarded to the brand’s Rugby franchise this August.
Praise has come from Andrea Sutcliff e, the CQC’s chief inspector of adult social care: “I am delighted Home Instead Senior Care has achieved a sixth outstanding rating. Everyone deserves to experience care that we’d all be happy for any of our loved ones to receive, and I wish them all the very best in continuing to make the ‘mum test’ real.”
A royal success
Home Instead Senior Care refl ects on an outstanding year for the business
INVESTMENT LEVEL: FROM £90,000 H
omecare franchisor Home Instead Senior Care is standing at the helm of an outstanding year, with a haul of accolades, awards and
achievements marking out excellence across both the care and franchise landscapes. The brand proudly received royal
recognition in 2016 with the Queen’s Award for Enterprise in recognition of innovation. The UK’s highest accolade for business success, the award honours the blueprint Home Instead has created, which delivers dignifi ed, quality care in the home for older people. Its bespoke relationship- led model includes:
• Homecare visits that typically last a minimum of one hour or longer
• A focus on the value of companionship and trips out, alongside practical help with bathing and meal preparation
• Caregivers and clients matched according to common hobbies and interests
As one of the UK’s top homecare franchise networks, it has created a family of business owners united in the brand’s mission: to change the face of ageing. With
Six outstanding ratings Thanks to its commitment to, and focus on, person-centred care and companionship, Home Instead has brought home six outstanding ratings from the Care Quality Commission (CQC). The CQC’s Ofsted-style inspection system rates care providers across fi ve areas: safety, eff ectiveness, care, responsiveness and leadership – with outstanding the highest rating possible.
135 territories available, there’s room for new members of the Home Instead family to fl ourish, running successful businesses in their territory and making a diff erence to society.
“As one of the UK’s top homecare franchise networks, it has created a family of business owners united in the brand’s mission: to change the face of ageing”
Sector-leading support Home Instead has a four-to-one ratio of sector-leading experts to franchisees at its national offi ce, one of the best ratios in the franchise industry. Expert counsel covers business planning, training and development, care quality and standards, IT, fi nance, legal, and marketing. The national offi ce is also home to the head of quality support, Keith Lowe (a former CQC senior area manager), and head of caregiver experience, Sue George – a critical portfolio given the caregivers’ role at the heart of the brand’s relationship- led model.
It is also home to the head of business performance, Katie Furey, who, before taking the position, had supported more than 40 franchisees through diff erent stages of their business life cycle. In- house legal counsel Natalia Lewis, who specialises in franchising, commercial, and intellectual property law, is also based there.
Sunday Times 100-listed The brand’s national offi ce, home of its leadership and franchisee support team, ranked number 55 on the Sunday Times 100 list in the Best Small Companies to Work For category. The list is a prestigious marker of the most robust employee engagement, with judges also praising Home Instead for its open culture and real family feel, a perfect compliment for a franchisor specialising in senior care.
Home Instead Senior Care Homecare
www.homeinstead.co.uk/franchise franchiseinfo@homeinstead.co.uk 01925 732 466
October 2016 |
BusinessFranchise.com | 119
Investment: £50k-£100k
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212 |
Page 213 |
Page 214
