Rail
GUIDE TO THE MAIN OPERATORS
SECTION 1: THE UK RAIL NETWORK The Railways Act 2005 introduced a new structure to the UK rail industry, designed to deliver reduced bureaucracy, a single line of accountability for performance, and clear government control of strategy and public expenditure at a national level. Under the new structure, the Strategic Rail Authority was abolished, with the Department for Transport taking on the role of managing and letting franchises.
Current franchise operators The following list of franchise operators from the Association of Train Operating Companies (ATOC) was correct as of September 2015. The public enquiry number for all rail services is 08457 484950.
Abellio Greater Anglia 2nd floor, 1 Ely Place, London EC1N 6RY T: 020 7430 8270
abelliogreateranglia.co.uk Current franchise terminates: October 2016
Arriva Trains Wales St Mary’s House, 47 Penarth Road, Cardiff CF10 5DJ T: 03333 211202
arrivatrainswales.co.uk Current franchise terminates: October 2018
c2c c2c Rail Ltd Customer Relations, Freepost ADM3968, Southend SS1 1ZS T: 0345 744 4422 (general enquiries)
c2c-online.co.uk Current franchise terminates: November 2029
Chiltern Railways Marylebone Station, Grand Central House, Melcombe Place, London NW1 6JJ T: 0345 600 5165
chilternrailways.co.uk Current franchise terminates: December 2021
CrossCountry 1 Admiral Way, Doxford International Business Park, Sunderland SR3 3XP T: 0844 811 0124
crosscountrytrains.co.uk Current franchise terminates: November 2019
East Midlands Trains 1 Prospect Place, Millennium Way, Pride Park, Derby DE24 8HG T: 0345 125 678
eastmidlandstrains.co.uk Current franchise terminates: October 2015 (2017 not yet agreed)
Eurostar Times House, Bravingtons Walk, Regent Quarter, London N1 9AW
T: 020 7843 5002 E:
eurostar4agents@eurostar.co.uk eurostar4agents.co.uk Public call centre: T: 0870 518 6186
eurostar.com
First Great Western Milford House, 1 Milford Street, Swindon SN1 1HL T: 0345 700 0125
firstgreatwestern.com Current franchise terminates: February 2016
Scotrail Abellio ScotRail PO Box 7030, Fort William PH33 6WX T: 0344 811 0141
scotrail.co.uk Current franchise terminates: March 2025
First Transpennine Express 7th floor, Bridgewater House, 60 Whitworth Street, Manchester M1 6LT T: 0345 600 1671
tpexpress.co.uk Current franchise terminates: February 2016
Grand Central Railway River House, 17 Museum Street, York YO1 7DJ T: 01904 461370
grandcentralrail.com
Heathrow Express 6th floor, 50 Eastbourne Terrace, Paddington, London W2 6LX T: 020 8750 6600
heathrowexpress.co.uk
London Midland 102 New Street, Birmingham B2 4JB T: 0344 811 0133
londonmidland.com Current franchise terminates: June 2017
London Overground Rail Overground House, 125 Finchley Road, Swiss Cottage, London NW3 6HY T: 020 3031 9200
lorol.co.uk Current franchise terminates: November 2016
Merseyrail Rail House, Lord Nelson Street, Liverpool L1 1JF T: 0151 555 1111
merseyrail.org The Merseyrail contract is presently managed by the Merseyside Passenger Transport Executive. Current contract terminates: July 2028
Northern Northern House, 9 Rougier Street, York YO1 6HZ T: 0845 000 0125
northernrail.org Current franchise terminates: April 2016
38 ABTA CountryByCountry Guide 2016
Southern PO Box 10240 Ashby-De-La-Zouch LE65 9EB T: 0345 127 2920
southernrailway.com Current franchise terminates: September 2021
Southeastern Friars Bridge Court, 41-45 Blackfriars Road, LONDON SE1 8PG T: 020 7620 5000
southeasternrailway.co.uk Current arrangement terminates: June 2018
South West Trains Friars Bridge Court, 41-45 Blackfriars Road, London SE1 8NZ T: 0845 600 0650
southwesttrains.co.uk Current franchise terminates: July 2017
Thameslink Hertford House, 1 Cranwood Street, London EC1V 9QS T: 020 7713 2101
thameslinkrailway.com Current franchise terminates: September 2021
Virgin Trains East Coast Freepost RSRJ-LJCK-GHST Plymouth PL4 6AB T: 0345 722 5333
eastcoast.co.uk Current franchise terminates: March 2023
Virgin Trains North Wing Offices, Euston Station, London NW1 2HS T: 03331 031 031
virgintrains.co.uk Current franchise terminates: April 2017
The Route Network Abellio Greater Anglia: Operates main line trains between London, Colchester, Ipswich and Norwich; and local and regional trains in Norfolk, Suffolk, Essex and parts of Cambridgeshire. It also operates the Stansted Express.
Arriva Trains Wales: Operates almost all local and regional services in Wales and between Wales and England.
C2C: Local services into London Fenchurch Street from south-east Essex and Southend.
Chiltern: Regional services from London Marylebone to Aylesbury, Banbury, High Wycombe and Birmingham Snow Hill.
CrosscCountry: Operates long-distance services from Birmingham to Scotland, the North West, North East and South West of England.
East Midlands Trains: Operates services along the M1 corridor between London, the East Midlands and South Yorkshire, and local East Midlands services.
First Great Western: Inter-city services from London Paddington to Bristol, the West Country and South Wales; local services in the Thames Valley and West Country services.
Eurostar: High-speed international services between London, Ebbsfleet and Ashford and Brussels/Paris and the Alps.
First TransPennine Express: Services in the North West and North East, including Manchester, Liverpool, Sheffield, Leeds and Newcastle.
Heathrow Express: Dedicated high-speed service between London Paddington and Heathrow Airport
London Midland: Regional services from London Euston via Northampton to Birmingham and regional services in the West Midlands.
Merseyrail: Operates rail services in the Mersey region between Liverpool, Chester, Ellesmere Port and Birkenhead.
Northern Rail: Operates rural and inter-urban services throughout the North of England, from Cumbria to Lincolnshire. Northern Rail also operates most local and regional North West services.
ScotRail: All services in Scotland except the Inter-City routes operated by East Coast and Virgin Trains, plus overnight Caledonian Sleeper services to/from London.
Southern: Local services in south London, plus regional routes to Brighton, Eastbourne and along the south coast. Since June 2008 it has also operated the Gatwick Express service.
SouthEastern: Local services in south-east London, plus regional services to Hastings and throughout Kent. It also operates domestic passenger services on the Channel Tunnel Rail Link.
South West Trains: Local services in south-west London and regional routes from London Waterloo to Portsmouth, Southampton, Bournemouth, Weymouth, Salisbury and Exeter, and the Island Line on the Isle of Wight.
Virgin Trains East Coast: Operates services from London King’s Cross to Peterborough, Leeds, Bradford, Hull, Skipton, York, Newcastle, Edinburgh, Glasgow, Aberdeen and Inverness.
Virgin Trains: The West Coast network out of London Euston extends to the West Midlands, Shrewsbury, Holyhead, Liverpool, Manchester, Carlisle and Glasgow.
OTHER UK TRAIN OPERATOR Eurotunnel Operates the vehicle carrying services through the Channel Tunnel between Folkestone and Calais. Eurotunnel Group, Ashford Road, Folkestone, Kent CT18 8XX. T: 0844 335 3535.
eurotunnel.com
countrybycountry.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212 |
Page 213 |
Page 214 |
Page 215 |
Page 216 |
Page 217 |
Page 218 |
Page 219 |
Page 220 |
Page 221 |
Page 222 |
Page 223 |
Page 224 |
Page 225 |
Page 226 |
Page 227 |
Page 228
