GUIDANCE ON THE APPLICATION OF THE CODE OF CONDUCT Foreign & Commonwealth Office (FCO) Advice


Code 2HMembers shall, before a contract is made, advise their Clients of the availability of any advice issued by the Foreign & Commonwealth Office. This can be viewed at www.gov.uk/knowbeforeyougo.


The FCO provides advice about most destinations around the world. Much of this advice is of a general nature to help travellers avoid problems; some of it's very specific relating to specific issues at the destination. You should make


sure Building Works


Code 2IMembers shall ensure that all prospective Clients are alerted to any building works which may reasonably be considered to seriously impair the enjoyment of Travel Arrangements and provide them with accurate information about the extent of the building works.


Not all building works are within the scope of the Code of Conduct. There'll always be minor refurbishment and maintenance being carried out at properties and most of these won't affect the client's holiday. There's no requirement under the Code of Conduct to notify clients of works like these.


However, where the works are likely to seriously impair the client's enjoyment of the holiday, they should be told about them before the holiday's booked. You should provide them with accurate information about the building works so that the client's able to decide whether or not to continue with the booking.


You should ensure that you have systems in place to find out about building works. For retailers this will generally mean that you should check any errata or system notes placed by the principal. For principals it'll mean having adequate processes in place to ensure that you're notified by the properties or by your resort staff of any building works that are being carried out and their likely impact on your clients' holidays.


Building works  If serious, client must be informed  Agents - check errata or system notes


 Includes building work around or near the accommodation


that your client knows how to get this


www.gov.uk/knowbeforeyougo. Advice on what to do if the FCO advises against travel to a destination can be found in our guidance note Foreign & Commonwealth (FCO) Advice.


12 August 2015


information, generally by going to


It should be remembered that it's not only building works within the property that can affect the client. Building works in adjoining properties or to adjacent streets can also seriously impair a client's holiday. The fact that you or your supplier has no control over these works doesn't mean that clients shouldn't be notified of them.


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