GUIDANCE ON THE APPLICATION OF THE CODE OF CONDUCT
12 August 2015
For information on how you can obtain consent, see the Information Commissioner’s guidance at
www.ico.gov.uk. The only exception to obtaining consent is if the cookies you’re using are strictly necessary for the provision of the service requested by the user. This exception is a narrow one but might apply, for example, to a cookie you use to ensure that when a user of your site has chosen the goods they wish to buy and clicks the Add to basket or Proceed to checkout button, your site remembers what they chose on a previous page. You would not need to get consent for this type of activity.
Privacy Policy
Your website must contain your privacy policy in an easily accessible place. This must comply with the Data Protection Act 1998. It needs to state what Clients' personal information that you collect will be used for and who it will be passed on to. It also needs to tell Clients that they have the right to see the information pertaining to them that you hold.
Specimen data protection policies are available on ABTA’s website
www.abta.com.
For the rules on email marketing see the section below on Communications with Clients. Please also see Guidance on the Application of the Code of Conduct. Accessibility
Remember that you have an obligation under the Equality Act 2010 to make reasonable adjustments for disabled people, such as providing extra help or making changes to the way you provide your services. This includes your website and ways to comply include, for example, a facility on your site for it to be viewed in text-only form. Further information is on
www.abta.com and there are sources of help with web design, such as
www.rnib.org.uk and
www.w3.org/WAI
Product Information
As appropriate to your product, include details of the itinerary, the type of transport, and any additional facilities or special arrangements included in the price; and of the accommodation, including location, category and check in and check out. Where it's appropriate and where you don't have more specific information featured in your brochure or website, you should include the following statement. It is suggested that this appears in the General Information section.
The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night's accommodation. Similarly, if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.
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