GUIDANCE ON THE APPLICATION OF THE CODE OF CONDUCT Travel Insurance
Code 2JMembers shall, before a contract is made, draw their Clients' attention to the advisability of obtaining travel insurance.
You should always make clients aware that it's important that they purchase travel insurance to protect themselves against the need to cancel the holiday in certain circumstances and to provide assistance if they’re injured or ill at their destination.
In fact, package holiday organisers are required under the Package Travel Regulations to provide the consumer, in good time before the start of the journey, with information about an insurance policy they can take out if they wish, to cover the risk of cancellation and assistance, including repatriation, in the event of accident or illness (Regulation 8).
Whether or not you can sell your client such insurance is dependent upon whether you're properly authorised to do so. Selling or advising on travel insurance is an activity regulated by the Financial Conduct Authority (FCA). There is more information on the ways in which you can be authorised and other options open to you in the Guidance Note on our website Regulation of the Sale of Connected Travel Insurance.
In brief, in order to sell or advise on travel insurance, you need to be authorised by the FCA, or be appointed as a representative of an authorised firm. If you aren't in either of these categories then all you are permitted to do is give general advice such as telling your clients that they should take out adequate insurance cover, and provide leaflets for insurance providers. You mustn't go further and make recommendations about specific policies or specific clients' needs.
You should also be aware that selling a holiday which includes non-optional insurance is also a regulated activity and this may mean that, unless you’re authorised, you may not sell that holiday.
Further details about FCA regulation can be obtained at
www.fca.org.uk.
Code 2KMembers shall ensure that any insurance policy issued to a Client is appropriate for the Client's requirements in relation to the nature of travel booked and any hazardous activities that may be undertaken that are known to the Member.
For example, if you book a client onto a skiing holiday you must ensure that the insurance covers all the activities that the client's likely to carry out on that holiday. If the policy doesn't cover certain activities that the client might expect to be covered you should make sure that this is brought to the attention of the client, preferably in writing.
Code 2MMembers shall ensure that Clients are given, without delay, a document showing the effective start date of cover, the premium paid and the insurance company’s name, address and reference number. Principals should provide full written details of cover with the confirmation invoice, or where there is insufficient time to issue a confirmation, provide this to Clients with tickets and documentation provided at the point of departure.
12 August 2015
©ABTA Ltd ©ABTA Ltd
188 ABTA CountryByCountry Guide 2016
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