Chairman’s comment
ISBN: 978-0-9561712-2-1 SSN: 0960 7676
FROM THE Chairman ABTA, 30 Park Street, London SE1 9EQ.
www.abta.com
Chairman: Noel Josephides Chief Executive: Mark Tanzer Senior Manager, Brand and Digital Communications: Shelly Beresford Media Relations Manager: Sean Tipton Senior Public Relations Manager: Gillian Edwards PA - Head of Finance, CRM & Corporate Services/Head of Financial Protection: Sarah Allen
Editorial Director: Maria Pieri Editor: Jo Fletcher-Cross Contributing Editors: Stephanie Cavagnaro, Amelia Duggan, Zane Henry, Seamus McDermott, Glen Mutel, Josephine Price, Pat Riddell, Helen Warwick, Tamsin Wressell Editorial Assistant: Farida Zeynalova Sub Editors: Hannah Doherty, Lorraine Griffi ths, Chris Horton, Joanna Reeves, Brian Richards Group Art Editor: Chris Hudson Designers: Daniel Almeroth, Lauren Atkinson-Smith, Gabriella Finney, Philip Lay, Katy Stamp Cartography: Daniel Gregory, John Plumer Editorial Project Manager Natalie Jackson
Production Manager: Daniel Gregory Production Controllers: Maia Abrahams, Joaquim Pereira, Lisa Poston, Joanne Roberts, Anthony Wright
Project Manager: Mark Salmon Media Sales Managers: Neil Bhullar, Amanda Boughoufa, Chris Dalton, Adam Fox, Rebecca Fraser, Bob Jalaf, Ben Jardine, Raza Kassamali, Jamal Khellou, Cynthia Lawrence, Dorian Lloyd, David Mitch, Glynn Morgan, Danny Pegg, Adam Phillips, Mark Reynolds, John Stergides Senior Business Development Manager, India: Sinead McManus Special Projects Consultant: Matthew Midworth Entertainment & Theatre Consultant: Jonathan Mountford
Chief Executive: Anthony Leyens Managing Director/Publisher: Matthew Jackson Offi ce Manager: Abigail Beresford Offi ce Assistant: Taylah Brooke Financial Controller: Taurai Mangezi Credit Manager: Craig Chappell Account Manager: Siobhan Grover Accounts Assistant: Jana Abraham Head of Billings and Revenue: Sarah Robinson Printed by: Printed in the UK by Sterling Solutions
The ABTA Members’ Handbook 2016 is published by APL Media Limited. The entire contents are protected by copyright 2016 and all rights are reserved. Reproduction without prior permission is forbidden. Every care is taken in compiling the contents of the handbook, but the publishers assume no responsibility in the eff ect arising therefrom. The views expressed are not necessarily those of the publisher or ABTA. Readers are advised to seek professional advice before acting on any information which is contained in the handbook.
Welcome to the Members Services section of the ABTA Members’ Handbook.
The Code of Conduct is an essential guide to your legal obligations as a travel agent or tour operator. It shouldn’t be seen as a form of discipline coming from your Association, but rather as a clear and concise guide to good working practice. I would particularly recommend that you get new members of staff to read it as it’s an extremely useful introduction to some very important aspects of our industry. However, it’s also an invaluable reference tool for all levels of employee in your company. The list of Members will give you a useful,
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The Publisher would like to thank all the tourist offi ces, embassies, high commissions, consulates, events organisers and other organisations and individuals who assisted in the preparation of this edition. While every eff ort has been made to ensure the accuracy of the information in this publication, neither the Publisher nor ABTA can accept liability whatsoever for any errors or omissions or for any loss or damage (howsoever caused, direct or indirect), which may arise from its use. Copies of this edition may be ordered from the Offi ce Services Department of ABTA at the address above.
quick guide to other ABTA Members around the country. The ABTA Partners section will give you access to some of the leading travel industry experts in the country, who will be able to provide you with the most up to date and professional advice available, which will help your day-to-day business and could potentially save you substantial amounts of money.
Noel Josephides, Chairman
countrybycountry.com ABTA CountryByCountry Guide 2016 3
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