GUIDANCE ON THE APPLICATION OF THE CODE OF CONDUCT


Entering into Contracts Online Booking Conditions


Ensure that the Booking Conditions that apply to the booking are incorporated into the contract with the Client. This means that the Client must accept them before the contract comes into existence.


During the booking process, Clients should be required to read through and accept the Booking Conditions, or at the least be given the link to them and asked to confirm that they have read and accepted them.


It is a legal requirement that your Booking Conditions are made available to Clients in a way that enables Clients to store and reproduce them. Booking Process Your website must provide Clients with the following information, before they make a booking:


 A description of the different technical steps to be taken to conclude a contract online. For example, what the final act by the Client is - e.g. clicking Confirm; what status that has - e.g. a confirmed order or a request; when you will provide an acknowledgement (this has to be without delay); when you expect to confirm the booking, or the fact that the order will be passed to the Principal etc.


 The point at which a contract comes into existence. This is your choice but it is recommended that you give yourself the opportunity to review and accept the booking request, i.e. the contract does not arise when the Client completes the booking process online.


 An indication of whether the contract will be filed by you and whether it can be accessed by Clients. If it will not, you can state: Your contract will not be filed by [your name].


 How Clients correct any inputting errors they make, e.g. an email address or phone number for them to contact.


 An indication of the languages offered in which to conclude the contract. If this is English you can state: The contract will be concluded in English.


Acknowledgement of Orders


You must acknowledge receipt, without undue delay and by electronic means, of any orders placed by Clients for purchases.


12 August 2015


©ABTA Ltd ©ABTA Ltd


214 ABTA CountryByCountry Guide 2016


Page 40 Page 40


countrybycountry.com


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