GUIDANCE ON THE APPLICATION OF THE CODE OF CONDUCT


12 August 2015


 You need a provision obliging Clients to communicate to you and to the relevant supplier at the earliest opportunity, any failure that they perceive in the provision of the services contracted for.


 You must include a provision stating that, if a complaint cannot be amicably settled, the client can use ABTA’s approved ADR scheme by going to www.abta.com.


 Booking conditions shall not deny to Clients the option of taking action in the courts if they so wish.


 The existence of the conditions of carriage of the carrier.  Whether a minimum number of persons is required for a Package to take place and, if so, the deadline for informing the Client in the event of cancellation.


 Your liability to the Client: Remember that you must not include clauses that purport to:


 exclude liability for misleading statements made by you, your employees or agents; or  exclude liability for your contractual duty to exercise care and skill in making arrangements for a Package other than as provided by the Package Travel, Package Holidays and Package Tours Regulations 1992; or


 exclude liability for any alleged cause of dissatisfaction by stipulating that such cause must be made known to you within a fixed period that is unreasonably short.


You are not required to accept responsibility where the failure to perform the contract for the Package holiday or the improper performance of the contract is due neither to any fault on your part nor to that of your employees, agents, sub-contractors or suppliers because the failure:


i. ii. iii. is attributable to the Client, or


is attributable to a third party unconnected with the provision of the services contracted for and is unforeseeable or unavoidable, or is due to:


a) unusual and unforeseeable circumstances beyond the control of the Principal the consequences of which could not have been avoided even if all due care had been exercised, or


b) an event which the Principal, his employees, agents, suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.


Except in the case of damage involving death or personal injury you are entitled to limit your liability to a reasonable level provided you state such a level expressly within his conditions.


Where the contract services consist of carriage by air, by sea, or by rail or the provision of accommodation, you shall be entitled to limit your liability in accordance with the international conventions which govern such services (e.g. Montreal Convention – air; Athens Convention – sea; Berne Convention – rail).


This document is intended as a guide only and can’t be a substitute for specific advice.


©ABTA Ltd ©ABTA Ltd


208 ABTA CountryByCountry Guide 2016


Page 34 Page 34


countrybycountry.com


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