CODE OF CONDUCT 6. General Conduct


What is this section about? The general conduct of ABTA Members in areas that are not covered more specifically elsewhere in this Code of Conduct.


ABTA Members shall:


Standard of Service 6A) Maintain a high standard of service to Clients.


Fair Trading and Disrepute 6B) Trade fairly; and responsibly; and not conduct their business in any manner that would bring ABTA or its Members into disrepute. See Guidance on the Application of the Code of Conduct.


Compliance with the Law 6C) Comply with all relevant statutory and regulatory requirements.


Awareness of this Code 6D) Ensure that they and their staff are familiar with the provisions of this Code of Conduct.


Misrepresentation of ABTA Membership 6E) Not, directly or indirectly, represent a non-ABTA member as a Member in any way. Members must also not permit or assist in any way a non-ABTA member to represent itself as a Member.


Public Notices 6F)


If they are Agents, display in a prominent position at each of their offices which is open to the public, their certificate of membership currently in force and an ABTA information notice in such form as the Board of Directors may from time to time approve but which shall include the words: We act as agent only for selected operators. The current form of notice can be seen on the ABTA website.


Payment of Debts 6G) Settle all debts due without delay or within any period agreed with the creditor. A continued failure to do so shall constitute prima facie evidence of an inability to meet liabilities under Article 12(1) of the Articles of Association.


Client Refunds 6H) Apply for and forward to clients any applicable refund without delay. See Guidance on the Application of the Code of Conduct.


Liability Insurance 6I)


If they are Principals, ensure that they obtain liability insurance to cover claims made by clients. They shall ensure that evidence that liability insurance has been obtained is supplied to ABTA within 28 days of the commencement of such insurance policy by either completing the Liability Insurance Notification form or by confirmation from their insurance broker. Acceptance by ABTA of such evidence is not an acceptance by ABTA of the adequacy of such insurance. See Guidance on the Application of the Code of Conduct.


©ABTA Ltd ©ABTA Ltd


countrybycountry.com


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ABTA CountryByCountry Guide 2016 167


Who does it apply to? Principals in respect of all but 6F. Agents in respect of all but 6I.


7 April 2015


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