ABTA • By Industry Sector
companies, has enabled Amadeus to create a portfolio of IT consulting services and tailor-made solutions. Our business consultants are on hand to help you reduce costs, increase automation and enable travel companies to concentrate on improving margins while building clear differentiation through enhanced technology. Amadeus is the leading technology partner for the global travel industry. By seeking to understand the needs of 21st-century travellers, together we can shape the future of travel. Global Distribution Systems (GDS) Principal Distribution Platforms Partner no. 583
Retail Agent Platforms Partner no. 175
C2 Contact: Richard Tindall T: 01382 723040 E:
richard.tindall@c2software.com c2software.com/abta C2 is a team of Microsoft Dynamics CRM-certified solution advisers and we service clients throughout the UK (including ABTA) to deliver innovative CRM solutions that drive sales, enable self-service, improve customer care, automate business processes, and provide real business intelligence and alerts. We offer a full Dynamics CRM consultancy
ATCORE Contact: Penny Kirkham T: 01753 804000 E:
penny.kirkham@
anite.com atcoretec.com ATCORE provides reservation and e-commerce solutions to enable travel companies to operate more efficiently. Our technology helps reduce costs and improve productivity and customer service across a broader, more flexible product range. The ATCOM Suite, our premier travel
product, is targeted at the leisure travel sector. Its comprehensive suite of modules supports many types of tour operators and wholesalers, from accommodation wholesalers to high-volume package and dynamic-packaging tour operators. ATCOMRES is the core around which our ATCOM Suite is built and provides the key reservations and administration functions. These, in turn, support content and customer relationship management and operational finance. ATCOM also provides leisure travel
companies with multi-channel distribution. It has the potential to reduce tour operators’ back-office costs significantly by standardising processes across all markets and types of holiday. It can also be scaled-up to cope with an increasing workload as the business grows. ATCOM enables leisure travel companies to
operate more efficiently by: • REDUCING costs through efficient process automation • MAXIMISING profit by balancing supply and demand • INCREASING sales conversion through fast and accurate multi-faceted search • FASTER and more flexible product pricing • IMPROVING clients’ ability to cope with unexpected change. Why ATCORE? • Experience and
understanding of the UK, German and other European markets • Track record of major implementations of both component or full suite projects • Comprehensive, leading edge products designed to improve efficiency and reduce costs • Flexible business models including provisioning as SaaS or a customer owned and managed infrastructure. ATCORE is a reliable technology platform
with: • Proven scalability for very large volumes • The ability to futureproof underlying technology platform • Flexible component structure to allow operators to choose the most appropriate mix for their business • Proven global platform with distribution components in Germany, Austria, Switzerland, Finland and the UK. Networking & Connectivity Services Principal Distribution Platforms Retail Agent Platforms Software Designers & Resellers Partner no. 039
and implementation service and provide specialist advice on Dynamics CRM: licensing, deployment options, solution configuration, integration, training services, support desk operation and upgrade assistance. We have experience of configuring and extending Dynamics CRM for a variety of uses beyond the more common sales, service and marketing functions. Dynamics CRM is a flexible & extensible platform and C2 has used it to facilitate travel industry customisations, event management, training, HR records, asset management, projects and many other client specific operations. C2 provides web portal solutions that
integrate client websites with Dynamics CRM to streamline business processes, deliver self-service updates, and provide return on investment. Our system integrators are able to integrate Dynamics CRM with: SharePoint, financials, email marketing, social engagement, and telephony. Dynamics CRM has seamless integration with Microsoft Office/Outlook, which makes a compelling argument for selecting the platform, as does its mobile support for smartphone and tablet devices. In deploying Microsoft Dynamics CRM, C2 offer online (cloud) and on-premise options. The Dynamics CRM online (cloud-based) option is a low-cost route for adoption. Customer Data Analysis & Segmentation Customer Relationship Management Customer Review Management Email Marketing Marketing Automation Software Designers & Resellers Partner no. 601
d-flo Limited Contact: Colin Brimson T: 020 3582 5210 E:
colin.brimson@
dflo.co.uk travelcomms.co.uk d-flo’s flagship TravelComms solution enables tour operators and travel agents to generate enriched, informative and personalised ‘post reservation’ customer communications to drive engagement and build stronger relationships – creating more upsell opportunities, more repeat-sell opportunities and more chances of recommendations. Specifically built for the travel industry,
TravelComms is a flexible customer communications solution that can: • Create rich and relevant communications with comprehensive image, font and barcode support; easy-to-implement business rules for dynamic composition; and unicode support to localise communications based on their final destination • Collate transactional booking data from your reservation system, associated content from your content management system along with value-added information from other third-party applications or providers – as a seamless and fully automated process • Deliver communications in the way your customers want, including responsive emails with content and presentation optimised for whatever any-device support, traditional print and post and SMS messages for instant information • Track the delivery and the events of your emailed communications to see when they’re opened and be notified when they aren’t, so you can be proactive in the case of quotations, flight-change notifications and settlement letters • Store copies of communications electronically and automatically as they’re generated and view them using a standard web browser or directly from your reservation system to achieve operational efficiencies and improve customer service levels • Give your customers access to their communications directly – and securely – via your online My Booking area to reduce call centre traffic, from copy document requests and uncertainty over actions, such as balance settlement. TravelComms is supplied with a
Comtec Contact: Vicki Mills T: 02921 432033 E:
vicki.mills@
comtec-group.com comtec-group.com For over 15 years Comtec has been providing travel technology with one goal: to make jobs easier. Keeping true to this vision has been the driving force behind Comtec’s growth to become one of the UK’s leading travel technology suppliers. Its product portfolio includes travel selling and management systems used by over 600 agents and tour operators around the world, and it works with some of the largest leisure brands in the industry. Comtec’s team of travel technology specialists now exceeds more than 140 people. Comtec continually invests in its product
range to ensure that its technology evolves with the travel industry. However, its latest products which include Travelink, Travelconnect, TravelCRM and the Travelgateway, are still fundamentally designed to make the travel industry professional’s job easier. E-commerce Platforms Hosting Services Networking & Connectivity Services Principal Distribution Platforms
146 ABTA CountryByCountry Guide 2016
cost-inclusive customisation package to deliver rapid operational readiness and rapid return on your investment. Tour Operator software Partner no. 600
EEC Software Contact: Tim Butterworth T: 01772 367090 E:
Tim@eecsoftware.com eecsoftware.com The Darwin integrated tour operator platform brings all your web and back-office functions together seamlessly via a fully-integrated, user-friendly, cloud-based system that supports all aspects of your business, from group tour booking management through to complex tailor-made operations, all from initial client enquiry through to post-trip feedback and supplier payment. And Darwin’s data can be accessed securely from anywhere, on any internet-enabled computer or device, and by any authorised person. All client and booking data is readily available 24/7 – a significant benefit for distributed or home working, for tour operators requiring global access, or to support provision of emergency out-of-hours cover. Developed
and hosted securely, EEC Software is brought to you by experienced industry-leading developers with a strong track record in and understanding of travel. Darwin is already used by a number of ABTA members.’ Software Designers & Resellers Tour Operator software Partner no. 564
Epost Delivery Contact: Mehrdad Goudarzi T: 07811 388356 E:
lizthackray@t4system.com websitedesign4u.co.uk Epost provides hosted e-delivery solutions which allows tour operators to exchange information and documents with their agents and direct customers. It provides a hosted solution with a structure which supports the operator and the agents receiving the information. Epost Delivery’s expertise lies in not only allowing an operator to deliver information to the agent, but also manages the information for the end customer. It provides a service which allows the operator to search documents, manage data, according to which documents have been viewed, and also archives the data for the length required. Software Designers & Resellers Partner no. 469
GfK Contact: David Hope 01527 61763
david.hope@gfk.com gfk.com At GfK we are constantly innovating and using the latest technologies and the smartest methodologies to give our clients the clearest understanding of the most important people in the world: their customers. We offer the most comprehensive and accurate picture of the UK outbound holiday market offering insight into where, when, what and how consumers book. Our Leisure Travel Monitor (LTM) is a uniquely created market intelligence service for the total UK outbound holiday market. Designed by GfK, the LTM service is the only one of its kind and provides the most comprehensive and accurate picture of the UK outbound holiday market. Working in partnership with the travel
industry, we provide independent, forward booking information based on real, live bookings. The accuracy and detail of our service promotes an understanding of the market, its categories and dynamics, including destination, pricing and product mix. In today’s rapidly changing market it’s important to have reliable, up-to-date information on which to base decisions. With household names such as JJB Sports, Clinton Cards, Peacocks, Blacks Leisure and Comet all failing in recent years, businesses clearly can’t survive on instincts and gut feel alone. Accurate booking statistics are vital for understanding market trends, which will inform your longer-term strategy and short term tactics. We provide intelligence and insight to tour
operators (both independent and major), travel agents, tourist boards, government agencies and financial institutions. They have embraced our information and insight, and, most of all, put it to full use within their organisations with good effect. Market Research Partner no. 568
countrybycountry.com
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