ABTA Partners • By Industry Sector
Catalan Tourist Board Contact: Vicenc Capdevila T: 020 7583 8855 E:
vcapdevila@act.cat catalunya.com Catalonia is the largest tourist receiver in Spain. Catalan Tourist Board, an official organisation of the Government of Catalonia, is responsible for marketing and promoting Catalonia as a tourist destination. It provides support to the travel industry, and identifies and develops opportunities across all the foreign markets. Beaches, nature, culture, cuisine, first-class
accommodation... Catalonia is the perfect destination for family travel. Young and old will find a variety of places, all near to each other, where they can have fun and relax, as well as many festivals and traditions. Sixty percent of visitors to Catalonia are families. There’s also an extensive range of tourist facilities and services specifically designed to make guests’ stays more comfortable. The desire to provide satisfaction and
develop loyalty in this segment has resulted in implementation of the Family Tourism Destination (DTF) brand, through which the Catalan Tourist Board recognises municipalities that offer specialist accommodation and catering for families, many leisure and entertainment options, and quality and variety in their beaches. Tourist Boards Partner no. 167
Check Safety First is an information network designed to increase public awareness of environmental safety and to promote hotels where better standards of safety exist. The company audits hotels for a range of standards, including food safety (using the Cristal programme) and pool and water safety, and publishes information about these hotels on its website. Published information includes details of the UK tour operators who feature the hotels. Supported by the Cristal Food Safety service, it can boast one of the largest concentrations of experts in this field anywhe re in the world. Its experience goes back over 20 years in the hygiene management business and it is an expert in this field and here to support you. Health & Safety Consultants Partner no. 264
solutions, bespoke visa packs, visa widget, mobile device optimisation, and integration with self-booking systems such as ‘GetThere’ and ‘Concur’ as well as GDS visa alert notification. Our service is supported by dedicated offline staff and account management teams specialising in both the leisure and business sectors of the market. With customer satisfaction levels regularly above 97%, CIBT delivers the highest levels of customer service through experience, training, technology and a solution-led culture. Our service solutions also include letters of
Centre For Crisis Psychology Contact: Kevin Tasker T: 01756 796383 E:
kevintasker@ccpsupport.co.uk ccpsupport.co.uk The Centre For Crisis Psychology (CCP) provides trauma aftercare services for your staff and customers following critical incidents, both large and small. Its experience is unrivalled and it has responded to over 6,800 incidents. For over 20 years, CCP has been supporting businesses and their people through a wide range of traumatic experiences. From major incidents involving hundreds to those affecting just one individual, it is the company trusted to look after people. CCP has a leading team of practitioners and
a worldwide reputation built on quality. From trauma care and specialist training through to everyday employee assistance, its unique approach helps organisations overcome the traumatic events and stresses that can affect their staff and customers. CCP response is flexible and catered to your needs. Medical & Emergency Repatriation Overseas Assistance & Response Partner no. 353
Champagne-Marne Tourism Board Contact: Elisabet Vidal T: +33 (0)3 26 69 59 31 E:
e.vidal@
tourisme-en-champagne.com tourisme-en-champagne.com Between singular discoveries and cultural enrichment, take some time to learn all about la Champagne, la Marne. Partner no. 589
Chic Outlet Shopping Contact: Jamie Gibson T: 01869 320179 E:
jgibson@valueretail.com chicoutletshopping.com The collection of nine Chic Outlet Shopping Villages in Europe offer a unique mix of leading international and niche local luxury fashion and lifestyle brands, with exceptional savings of up to 60% on previous seasons’ collections and tax-free shopping all year round. Make a trip to a Chic Outlet Shopping Village part of your itinerary. Home to a total of more than 900 boutiques, the nine Villages are located within easy reach of some of Europe’s favourite gateway cities – London, Dublin, Paris, Madrid, Barcelona, Milan and Bologna, Brussels, Antwerp and Cologne, Frankfurt, and Munich, with five-star hospitality and services, including multilingual hosts, personal shopping consultants and hands-free shopping. Visitors can relax in a tranquil and safe environment and experience fine cuisine from a selection of restaurants and cafés along elegantly landscaped, open-air promenades. Located in regions of cultural and historic renown, the Villages have become must-visit tourist destinations in their own right. Private chauffeur transfers can be booked alongside the convenient Shopping Express, a luxury coach service from city centre locations to the Villages. Attractions Partner no. 536
invitation, tourist confirmations, legalisation and UK immigration. Fast track options and support include expert form fill, pre-check scan and send, as well as our premium ‘concierge service’ delivering value added benefits with speed and security. Medical vaccination assistance is also offered via our partnership with Medical Advisory Services for Travels Abroad (MASTA). With competitive trade and commercial
rates and partnership opportunities to secure addition revenue streams for your business, CIBT visas offer a range of payment solutions, management information, marketing and training to support the industry’s most professional, secure and compliant passport and visa solution. Quite simply CIBT Visas is the quickest and easiest way to secure passports and visas for your customers and clients. Visa Services Partner no. 262
Southampton, it’s the UK’s largest and most experienced operator in this sector. CPS offers passenger handling and check-in services, stores and baggage handling, mooring and car parking. Whatever the cruise line, whatever the period, CPS is able to offer safe and secure parking facilities at Southampton Docks. For most cruises, it offers a valet parking from the terminal to enable you to start your cruise in the most relaxed way possible. Cruise & Shipping Services Ground Handling Services Partner no. 443
Cristal International Standards Contact: Mark Harrington T: 01291 629863 E:
mharrington@checksafetyfirst.com cristalstandards.com/index.php All hoteliers globally have the same goals in common based around a repeatable and reputable brand image. They have measurable standards that need to be replicated in all properties and all geographies. Many of the larger hotel groups even operate a number of sub-brands, so that overall their group is represented in all segments and sectors. All these international groups need services and systems in place to monitor and manage their brand integrity, as well as their risk management. These requirements range from quality and brand standards to food safety and hygiene. Cristal International Standards has a range
Coach Direct Contact: Karl Lapage T: 0843 0843 001 E:
karl@coachdirect.co.uk coachdirect.co.uk Coach Direct manages a professional coach hire management service, operating on a nationwide scale. Vehicles can be sourced, priced and booked with Coach Direct both within the UK, mainland Europe or worldwide. Vehicle availability is across the full range: from a single private car or MPV, Mini or Midi Coach, up to full-size single or double-deck coaches – in whatever specification and number(s) required in order to offer the most appropriate transport solution. By way of their systems, consultants and
Check Safety First Contact: Mark Harrington T: 01291 629863 E:
mharrington@checksafetyfirst.com checksafetyfirst.com
countrybycountry.com
CIBT visas Contact: David Carritt T: 020 7620 6470 E:
david.carritt@
uk.cibt.com cibtvisas.co.uk CIBT Visas is the only truly global provider of passport and visa services. With over 40 offices in 13 countries across five continents and over 1,000 highly trained visa professionals, CIBT Visas is the provider of choice for both business or tourist visas. Our portfolio of customers includes over 75% of the Fortune 500 group of companies as well as SME businesses and government departments and individual consumers. At the forefront of our business strategy is the valued relationship with our travel trade partners. In the UK, CIBT work with over 85% of the top 50 TMCs, over 80% of the GTMC and over 70% of the Advantage Focus Partnership along with tour operators, cruise companies and airlines. CIBT Visas provide a state of the art
proprietary data base delivering the industry’s most up to date and accurate passport and visa information. Our enhanced technological capabilities include online order, personalised
nationwide operator base, Coach Direct is very well placed to offer market leading coach and bus hire solutions. With ever-increasing legal complexities within the passenger and transport industry, the Coach Direct comprehensive code of safety practice, risk assessment, and key account management strategy ensures client needs are efficiently handled and well protected at all times. Transfers – Airport, Port & Resort Partner no. 448
of services that allow hoteliers to effectively measure and manage their standards in all areas at all times. Our consultants and auditors work with hoteliers to set standards and benchmark performance in real time. Once the standards are agreed then the E-Cristal system is implemented in the hotel and the audit process begins. Each audit produces scores that benchmark progress towards the standard. It sets corrective actions for individuals in each hotel. Finally, it reports to the group management, in real time, a set of easy to understand graphs and measurements that show how each site is performing against corporate expectations. Health & Safety Consultants Partner no. 264
CPS Contact: Stephen Burgess T: 02380 820300 E:
sburgess@schltd.com candps.com Many of the world’s most prestigious cruise lines are included in CPS’ client list, such as Cunard, P&O, Princess Cruises, Fred Olsen Line, Norwegian Cruise Line, Crystal Cruises, Saga, Ocean Village and Seabourn. CPS (Cruise and Passenger Services Ltd) is a subsidiary of SCH Ltd, specialising in support services to the cruise industry. Providing a wide range of services, including car parking facilities, to over 250 passenger ships a year in the Port of
Crowne Plaza Contact: Jane Osborne T: 01895 512804 E:
jane.osborne@ihg.com ihg.com/crowneplaza The Crowne Plaza, part of the InterContinental Hotels Group, offers 366 upscale hotels in nearly 60 countries around the world. InterContinental Hotels Group (IHG) offers over 4,500 hotels in 100 countries across the globe to accommodate any traveller, anywhere. Whatever your travel needs, from luxury to family-friendly to extended stay and more, you’re sure to find the perfect hotel within the IHG family of brands. Hotels Partner no. 219
Cyprus Tourism Organisation Contact: Orestis Rossides T: 020 7569 8800 E:
rossides@btconnect.com visitcyprus.org.cy The office of the Cyprus Tourism Organisation in London provides tourist information to travellers interested in or intending to visit
ABTA CountryByCountry Guide 2016 149
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