GUIDANCE ON THE APPLICATION OF THE CODE OF CONDUCT i. ii.
iii. iv. vi.
v. vii.
viii. ix.
12 August 2015
The travel destination(s) and, where periods of stay are involved, the relevant periods, with dates.
The means, characteristics and categories of transport to be used and the dates, times and points of departure and return.
Where the travel arrangements include accommodation, its location, its tourist category or degree of comfort.
The meals that are included in the travel arrangements. The itinerary.
Visits, excursions or other services which are included in the total price of the travel arrangements.
The price of the travel arrangements; if the price may be revised in accordance with any contract term; an indication of the possibility of such price revisions; and an indication of any dues, taxes or fees chargeable for certain services where such costs aren't included in the price of the travel arrangements.
The payment schedule and method of payment.
The possibility of the consumer cancelling or amending the booking and the method of so doing and the costs involved to the consumer.
Data Protection
Code 2DMembers shall comply with relevant data protection requirements and ensure that they have in place an effective policy for protecting the privacy of Clients, which shall be available to Clients.
When you make a booking you'll be taking details from clients and keeping them in your files. It's likely that the information that you hold will come under the scope of the Data Protection Act 1998. Further information about your obligations under the Act can be obtained from the Information Commissioner
www.ico.gov.uk.
There are a number of checks that you can make to ensure that you comply with the requirements of this Act:
1. Your collection and use of personal information from clients must be fair and lawful. This normally means that, at the point you collect their personal details, you tell clients what the details will be used for and to whom they'll be passed.
2. You must take responsibility for all personal information held and used and ensure that appropriate security measures are in place to protect client information.
3. You should have a clear, prominent statement available to clients before any information is collected explaining what type of information is required and as far as possible by whom. Model statements are available to Members from ABTA.
4. Your clients should be given the right to opt out of future marketing approaches at the time of information collection.
5. Your databases should be kept up to date and information should be held only as long as is necessary for the purposes for which it was collected.
6. Your clients must be given access, on request, to information held about them, and incorrect information must be amended or deleted without delay. Clients must be clearly informed of their rights in this respect.
7. You shouldn't seek to obtain information from persons under the age of 14 years without first securing parental consent.
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