GUIDANCE ON THE APPLICATION OF THE CODE OF CONDUCT Health Requirements
Code 2FMembers shall, before a contract is made, inform their Clients of health requirements that are compulsory for the journeys to be undertaken. Members must also advise Clients travelling abroad to check recommended practice with their GP, practice nurse or travel health clinic.
Make sure that your clients are made aware of compulsory vaccinations etc. You should also advise clients to seek advice on recommended vaccinations and precautions from a health professional - either a GP, a practice nurse, a pharmacist or a travel health clinic - ideally at least eight weeks before departure. Further travel health advice can be found on
www.fitfortravel.scot.nhs.uk and
www.nathnac.org/ and information on how to get medical treatment abroad, and how to get reduced-cost and sometimes free medical treatment in Europe, can be found in the NHS leaflet Health Advice for Travellers.
Passport and Visa Information
Code 2GMembers shall, before a contract is made, advise their Clients of passport, visa and other entry and transit requirements for the journeys to be undertaken where it is reasonably practicable for the Members to obtain this information. In other cases, Members shall offer Clients reasonable assistance in obtaining such information.
If a client doesn't have the right passport or visa, they won't be going on their holiday. This will immediately give rise to a complaint and a demand for compensation.
The passport and visa requirements for specific countries can be complex and subject to change at short notice. You aren't, therefore, expected to have an encyclopaedic knowledge of these things. Neither are you expected to delve into the history and background of your client to determine whether your client will be able to get a visa or to travel visa-free. These are matters for the relevant embassy or consulate.
You are, however, expected to give general information about these matters and to be able to point the client in the right direction to allow them to get full information.
More detailed information, including what you need to advise regarding travel to the USA and the ESTA scheme, can be found in our guidance note Passports & Visas.
Passport and Visa
Give correct general information If the information's generally available and it's reasonable that you know about it, you'll be expected to tell the client
Ask what type of passports they hold
Tell them how to find out more from the relevant embassy
12 August 2015
©ABTA Ltd ©ABTA Ltd
186 ABTA CountryByCountry Guide 2016
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