ABTA • By Industry Sector
regeneration in Haringey and Enfield was praised. Our business administration and accounting apprentices were also credited as Outstanding and we provide excellent employability skills and employer involvement for our learners. Our tutors provide excellent support and our learners enjoy their lessons, engaging in lively discussions, developing strong peer-to-peer, and peer-to-teacher rapport. We are London’s No.1 Performing College
for Success Rates – which means that our success rate of 90.1% is the highest of all similar colleges in London. Our achievement rate is high too and 95% of our learners achieved their qualifications in 2012/13. Our levels of learner satisfaction are among the highest in London for similar colleges and 97% of our learners feel the College is a safe environment where everyone is treated with respect, whatever their background. The College offers a huge range of
skills-based courses leading to vocational qualifications that are ideal for work or university. Learners may join the College on entry level and Level 1 starter courses. Level 2 is ideal for progression to Level 3 and Level 3 Extended, which is suitable for moving up to university. The College also offers a range of higher
education courses such as Higher National Certificates and Diplomas (HNC/HNDs) and Foundation degrees. September 2014 saw the beginning of many new exciting ventures for the College, including the introduction of our career academy for Level 3 Travel and Tourism learners on two-year programmes, completion of our £3.3m refurbishment of our sports facilities and library at our Enfield Centre and the introduction of four new sports academies in Basketball, Football, Racket Sports and Boxing, which are partnered with professional teams including the London Lions and Leyton Orient Football Club. All full-time 16-18 learners are eligible to join the academies while also studying on their main courses. Visit the College website today for more information, or call our course information line on 020 8442 3055. Sources: College Ofsted Report April 2014; Success Rates: Skills Funding Agency (SFA) 2012/13; College Achievement Rates 2012/13; Learner Satisfaction FE Choices Survey 2012/13. Education Establishments Training Vocational Qualifications Partner no. 576
which can be tailored to suit your individual or company needs. Online Employment Portal Recruitment Consultants Partner no. 347
University of Surrey Contact: Graham Miller T: 01483 683095 E:
g.miller@
surrey.ac.uk surrey.ac.uk For five years in a row, The Guardian University Guide has ranked Surrey as the Number One University in the UK for Hospitality and Tourism. We’re also currently ranked number one in the Times Good University Guide. We were the first English university to run a tourism course more than 40 years ago. And, with our approach of developing ‘Philosophic Practitioners’, we’ve been leading the way ever since. We’re proud to have over 8,000 graduates
from the School, giving us an unrivalled alumni network within hospitality and tourism – many of whom are in top positions in their respective industries. Like the rest of the university, we pride ourselves on our extensive connections with industry, helped by our proximity to London and our location in the thriving economy of the South East. From prominent guest speakers through to visits and field trips, our programmes remain at the forefront of the field. Due to the excellent connections with industry fostered by the School of Hospitality and Tourism Management, we are able to offer professional training placements at a variety of fantastic locations in the UK and abroad. We also run an extensive student exchange
programme, with schools as far afield as Australia, Canada, Hong Kong and Singapore. Surrey recently became the first university to receive the prestigious Tourism Society Award, presented to those who have made “an exceptional contribution to the development of tourism in the United Kingdom”. Previous recipients of the award include Her Majesty The Queen, the London 2012 Olympic bid team and the National Trust. We are uniquely accredited by the AACSB, the AMBA and the UNWTO, as well as the Institute of Hospitality. Education Establishments Partner no. 573
Travel Trade Recruitment Contact: Andrew Cole T: 020 7347 5060 E:
andycole@traveltraderecruitment.co.uk traveltradejobs.com Travel Trade Recruitment is the UK’s premier recruitment company providing a specialist recruitment service for permanent and temporary staff to all sectors of the travel, leisure and hospitality industry. Its phenomenal success is based on the first-class service you’ll receive from its experienced and friendly consultants, who are all industry professionals. Whether you’re looking for your next job in travel or need the right person to drive your business forward, Travel Trade Recruitment promises to listen to your needs, offer sound advice and keep you informed throughout the recruitment process. The Travel Trade Recruitment training
division also provides comprehensive IATA recognised courses in all four main GDS of Galileo, Amadeus, Sabre & Worldspan,
University of Wolverhampton Contact: Peter Robinson T: 01902 323149 E:
P.Robinson@
wlv.ac.uk wlv.ac.uk With over 180 years of pioneering education for all, the University of Wolverhampton has an excellent reputation for offering education with a unique combination of theoretical, functional and practical approaches to meet the needs of today’s environment. In 2014, the Department of Marketing, Innovation, Leisure and Enterprise celebrated a milestone by becoming a division of the University of Wolverhampton Business School. We're proud to unfold a series of new growth, which includes the opening of a dedicated £18m teaching complex in the academic year 2015/16. Our tourism students will benefit from the
state-of-the-art teaching and learning facilities, which include tutorial, workshop and seminar rooms, an IT suite, meeting rooms, learning zones and a central social space and café. The Department of Marketing, Innovation, Leisure and Enterprise is the biggest division of the University of Wolverhampton Business School by both student numbers and the number of faculty members. The Department covers a range of business-related subjects, of which we
138 ABTA CountryByCountry Guide 2016
build on the strengths of our coverage to create an interdisciplinary approach to tourism education. This is made possible by leveraging relevant industry experience, from airline business supports to tourism e-marketing and our Department’s 30-strong faculty team. We are also one of the four Centres of Excellence accredited by the Institute of Travel & Tourism. This strongly reflects our ethos to place employability at the heart of our education, to deliver high-quality research and to engage in innovative ways with businesses within the travel and tourism sectors. The recent National Student Survey shows
that 93% of our students consider our lecturers to be good at explaining new knowledge in class. We are also among the best performing universities in student satisfaction. For more information, please visit
wlv.ac.uk Education Establishments Partner no. 598
FINANCIAL SERVICES
ABTA Claims Cap Top Up Insurance Contact: Trevor Price T: 01279 722555 E:
trevor@cbfb.co.uk cbfb.co.uk ABTA has launched an exclusive Top Up Programme for ABTA Members wishing to increase the standard ‘Claims Cap’ included as part of their ABTA Membership. This Programme is delivered by ABTA Partner broker Credit & Business Finance (CBF) and leading credit insurer Euler Hermes. Claims Cap is the protection provided by the
ABTA scheme of financial protection to each Member in relation to the credit risk on the failure of another Member. The Claims Cap for 2013/14 is a minimum of £140,000 or three times the annual ABTA Subscription, whichever is the greater. This unique insurance programme allows members to manage financial risk and protect the bottom line on the advantageous terms negotiated by ABTA. This programme is the first time ABTA has
been able to offer a blended solution to Members using a third-party leading credit insurer. Claims are managed centrally making it easier for ABTA Members to trade, safe in the knowledge that their businesses are further protected from unexpected Agent failures. Members are now able to top up their Standard Claims Cap to one of three levels: Level 1: £420,000 (£280,000 losses above £140,000 ABTA CAP); Level 2: £700,000 (£560,000 losses above £140,000 ABTA CAP); Level 3: £1,400,000 (£1,260,000 losses above £140,000 ABTA CAP). For a full policy summary and details of cover and premium, please contact Trevor Price at Credit & Business Finance. CBF and Euler Hermes will provide insurance advice to ensure that Members’ insurance requirements are met. ABTA does not provide investment advice. Credit Insurance Partner no. 561
a travel agent or tour operator. Why use ABTASure? • Free FSA Agency
registration. • Free scheduled airline failure cover. • Free redundancy cover. • Free cover for over 300 medical conditions. • Free business travel section. • Free cover for over 100 sporting activities. • Single trip policies with no max age limit. • Annual policies up to age 85. • Online and offline options. • Full agency support and training. • Attractive net agency rates. • Two levels of cover available – premier and economy. Travel Insurance Travel Insurance – Specialist Partner no. 065
Advantage Financial Services Contact: David Sharp T: 0207 324 3956 E:
davids@advantagetravelcentres.com advantagefinancialservices.com Advantage Financial Services (AFS) is a specialist travel industry bonding and insurance broker, wholly owned by Advantage Travel Centres and directly authorised by the FSA (reg. 308377). With over 10 years’ experience of servicing member and wider travel industry client requirements, its experienced team can provide competitive quotes for all your bonding requirements, products designed to protect against the financial implications of supplier failures (airlines, bed banks, etc) and travel disruptions due to Force Majeure (volcanic ash, strikes, etc) as well as office and liability insurance and credit insurance. Directors & Officers Liability Insurance Financial Failure Insurance – For Agents Financial Failure Insurance – For Principals Product Liability Insurance Professional Indemnity Insurance Partner no. 519
AIB Merchant Services Contact: David Fitzgerald T: 0353 1218 2131 E:
david.fitzgerald@
aibms.com aibms.com AIB Merchant Services (AIBMS) is a joint venture between Allied Irish Banks PLC, and First Data Corporation, a global leader in electronic commerce and payment services. We have a broad network of key partnerships throughout the card industry covering the online and mail order, and card present requirement for the travel and hospitality sector. We currently support a number of Europe’s
ABTASure Contact: Andrea Clayton-Norris T: 0845 618 0333 E:
AndreaC@citybond.co.uk abtasure.co.uk ABTASure is arranged by Citybond Suretravel, experienced travel insurance specialists, providing its agents with innovative sales solutions both online and in-house. From product design to policy issue, medical screening to sales training, it can deliver what you’re looking for in a partner, whether you’re
leading tour operators, hotel chains, airlines and booking engines and are committed to providing card payment solutions that add value, including: • Flexibility of settlement in 13 end-to-end currencies • Dynamic routing • Interchange and authorisation optimisation • Paperless chargeback reconciliation • Committed support to the travel, airline and hospitality industry across Europe, including the recognition and factoring of bonding • Leading online reporting, facilitating full transaction listing and financial reconciliation • Transparent and competitive pricing • Optimal authorisation performance • Clear service levels that define what you can expect from us • Comprehensive reporting tool, detailing and analysing approval performance by market, card type and channel. At AIB Merchant Services, we offer our
customers access to specialist support including: business integration management to ensure a smooth transition to the AIB Merchant
countrybycountry.com
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