CODE OF CONDUCT 2. Making the Booking
What is this section about? It's about the booking process and it ensures that all Clients are given the correct information relevant to their particular booking.
ABTA Members shall:
Suitable Arrangements 2A) Make every effort to ensure that the Travel Arrangements sold to their Clients are compatible with their Clients’ individual requirements.
Booking Procedures 2B) Ensure that satisfactory booking and documentation procedures are followed and, where appropriate, that such procedures are in accordance with the procedures laid down by the Principal. See Guidance on the Application of the Code of Conduct.
Financial Protection 2C) Inform Clients about any arrangements that apply to their booking for the protection of their money.
Data Protection 2D) Comply with relevant data protection requirements and ensure that they have in place an effective policy for protecting the privacy of Clients, which shall be available to Clients. See Guidance on the Application of the Code of Conduct.
Booking Conditions 2E) Ensure that their Clients are aware of booking and other published conditions, including Agents' terms of business, applicable to their Travel Arrangements before any contract is made and that all Clients have access to a set of booking conditions in written or other appropriate form. See Guidance on the Application of the Code of Conduct.
Health Requirements 2F) Before a contract is made, inform their Clients of health requirements that are compulsory for the journeys to be undertaken. Members must also advise Clients travelling abroad to check recommended practice with their GP, practice nurse or travel health clinic. See Guidance on the Application of the Code of Conduct.
Passport and Visa Information 2G) Before a contract is made, advise their Clients of passport, visa and other entry and transit requirements for the journeys to be undertaken where it is reasonably practicable for the Members to obtain this information. In other cases, Members shall offer Clients reasonable assistance in obtaining such information. See Guidance on the Application of the Code of Conduct.
FCO Advice 2H) Before a contract is made, advise their Clients of the availability of any advice issued by the Foreign & Commonwealth Office. This can be viewed at
www.gov.uk/knowbeforeyougo. See Guidance on the Application of the Code of Conduct.
©ABTA Ltd ©ABTA Ltd
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ABTA CountryByCountry Guide 2016 161
Who does it apply to? Agents and principals.
7 April 2015
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