ABTA • By Industry Sector
door-to-door basis. Cruise & Shipping Services Transfers – Airport, Port & Resort Partner no. 448
Preverisk Contact: Esteban Delgado T: +34 971 727 095 E:
edelgado@preverisk.com preverisk.com Preverisk is made up of a group of professionals with extensive experience in the field of environmental risks – veterinarians, biologists, chemists, food technologists, nutritionists and technicians in tourist activities – both in the analysis of critical points, as well as the implementation of preventative programs. All are trained in the Preverisk work methodology, systems and programs which are recognised by the major tour operators and health authorities. They are specialists in the investigation and control of outbreaks all over the world. Their aim is to ensure the health and safety of our clients’ customers and also to avoid fines, economic compensation and a poor market image. The certification by Preverisk provides security for hotel and restaurants clients, allowing them to enjoy a good international reputation. Health & Safety Consultants Partner no. 558
Resorthoppa.com Contact: Phil Norris T: 01483 804830 E:
phil@a2btransfers.com resorthoppa.com Resorthoppa.com is one of the leading providers of airport transfers and private transfers worldwide. It provides the highest level of service at great value-for-money prices. It offers both shuttle services and private transfers to meet the demand and individual requirements of its customers.
Resorthoppa.com provides a worldwide service in over 94 countries, operating through over 473 gateways. Providing it operates through a specific gateway and offers the type and size of vehicle for the service required, it can arrange a transfer to any destination. Transfers – Airport, Port & Resort Partner no. 330
Contact: Karen Storey T: +34 9714 79014 E:
storeyk@juaneda.es saniconsult.es Our goal is to provide an effective service that meets our customers’ needs. To achieve this, we offer: a) Trustworthiness: Our customers trust us and they demonstrate this trust time and again. Trust is our most important value and it is the outcome of all the other attributes of our services listed below. b) Quality: For us, quality is an inherent requirement for the service provided. We’re endorsed by our company’s certification through the ISO 9001:2008 norm. Accrediting our techniques is our top goal, and our participation in comparative programmes with other laboratories is yet another requirement of our job. c) Professionalism: To achieve this professionalism we have qualified staff who offer personalised attention. We deal with our customers by striving to grasp their situation. D) Speed: Our organisation goes all out because we’re aware of the importance of a rapid response. E) Confidentiality: We ensure the confidentiality of the job performed for our customers through our employees’ commitment and by setting rules for data protection. F) Independence and impartiality: The staff at Saniconsult isn’t subjected to any commercial, financial or any other type of pressure that might influence the analytical results. To guarantee this, measures have been put into place that ensure the impartiality and independence of our staff. g) Solutions: We offer solutions to problems. We’re available every day of the year, 24-hours a day. h) Respect for the environment: The activities that Saniconsult performs show the utmost respect for the environment. Health & Safety Consultants Overseas Assistance & Response Partner no. 577
Exceptional satisfaction is the reason many travellers return to the same properties year-on-year. That ’s why motivating employees to exemplify your brand values in every interaction, direct or indirect, with guests is vital. Enhancing processes, systems and skills is fundamental to your ongoing success and sustained growth. We enable you to continuously improve, transforming your services and value chain by increasing performance, managing risks, better meeting stakeholder requirements and managing sustainability. If you’re a direct provider or a third-party
reseller, our range of travel and hospitality solutions ensure that safety, sustainability or service are never compromised. We focus on helping you implement, demonstrate and improve on a best-in-class hospitality experience. We combine different methodologies, such as performance assessments, certification, testing, and training into a powerful solution. Industry Regulation Advice Partner no. 591
you can see green plains below you. From upland meadows your view stretches into river gorges. This proximity of opposites and contrasts is
a hallmark of the country. In Slovenia you can still walk through virgin forest, or watch the grapes ripen on the oldest vine in the world. You can hear tales of bears, and eat forest fruits that you’ve foraged yourself on a brief walk out of town. Here you can uncover the secrets of the land, and what lies beneath it. Slovenia has numerous sites of special natural interest, with features of all four main areas: the Alps, the Mediterranean, the Karst and the Pannonian Plain. It also has a wealth of diverse architecture and urban design. You can truly feel at home in Slovenia’s towns. A land of greenery, which offers great
Sixt Rent A Car Contact: David Jackson T: 01246 506 272 E:
david.jackson@sixt.com sixt.co.uk Sixt Rent A Car is Europe’s largest independently owned car rental company, founded in Munich in 1912, and is a leading international provider of quality mobility solutions. Together with licensees and partners, Sixt operates in over 105 countries worldwide. Sixt offers: • Extremely attractive
SGS Contact: Peter Hvidberg T: +41 22 739 94 76 E:
Peter.Hvidberg@sgs.com sgs.com/travelandhospitality SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 80,000 employees, SGS operates a network of over 1,650 offices and laboratories around the world. SGS delivers safety, sustainability and service with solutions developed specifically for the travel and hospitality industry. Whether you represent a hotel, tour
Ross Consular Services Contact: Darrell Smith T: 01628 666001 E:
darrell@rossconsular.com rossconsular.com Ross Consular Services has provided expert advice and service to the travel, export and legal industry for over 35 years and is one of the longest serving consular agents in London. It is accredited agents with the Foreign & Commonwealth Office, UK passport Office, embassies and consulates, and has recently joined ABTA as an ABTA partner. The services it provides are for both business and tourist visas and renewal of UK passports, second UK passports and children’s passports, along with processing export and legal documentation, quickly and efficiently. Visa Services Partner no. 427
Saniconsult
operator or one of the many other companies within the tourism sector, the interactions you have with leisure, business or millennium travellers must all reinforce the message of excellence in performance, standards and quality. That’s why observing the following three principles of safety, sustainability and service excellence is essential. 1. SAFETY: Travellers’ safety at all times must be the number one priority for any hospitality business. Any issues with the management of confidential customer information, food intoxication, water or air contamination, as well as infrastructure or security incidents can negatively affect your brand and operations. 2. SUSTAINABILITY: Sustainability has rapidly become a deciding factor when travellers choose service providers, destinations and hotels. Environmental impacts, such as the energy and water used and the approach taken to employee welfare, waste management, and integration with local communities, play a key role in influencing customer and stakeholder perceptions of your brand. 3. SERVICE
152 ABTA CountryByCountry Guide 2016
commission structures (net based where you set the %) • Very competitive net rates (both inclusive and exclusive of insurance, if needed) • Top leisure programme holiday cars and an award-winning, all-inclusive net package • State-of-the-art booking tools and technology and personalised links • XML direct connects solutions and back-up team support. Car Hire Partner no. 305
opportunities for activity holidays, Slovenia’s high-quality accommodation guarantees a comfortable stay. It’s perfect for a summer holiday, a winter break or a weekend away. Slovenia is famed for its excellent food, accompanied by one of its fine wines. The friendly, hospitable and attentive locals will guarantee you a pleasant stay. You can feel Slovenia. Tourist Boards Partner no. 562
Taxicode Contact: Nigel Moss T: 0845 003 5205 E:
nigel@web3r.co.uk taxicode.com We specialise in medium- to long-distance work, offering airport transfers to regular corporate customers wherever their offices are located, or for staff travelling to the UK from anywhere in the world. We also cover bookings for holidaymakers booking airport transfers with us on a regular basis. True door-to-door service: Offer your
customers the convenience and peace of mind of knowing all aspects of their booking from door-to-door can be managed in one place by one company. All inclusive price: No tips, commissions or
booking fees, just one simple all inclusive price for your customers to pay. Consistency of service: Before a private hire
Spanish Tourist Office Contact: Agustín Garcia T: 020 7317 2028 E:
agustin.garcia@
tourspain.es spain.info/uk Over 16 million visitors from the UK have travelled to Spain every year for the past four years. The high degree of loyalty stands out, with over 90% of British tourists who visit Spain being repeat visitors. The Spanish Tourist Office works alongside the UK travel trade helping to maintain and improve these results, which make Spain the favourite holiday destination of British people. Tourist Boards Partner no. 057
or taxi firm becomes a Taxicode partner it has to meet our strict criteria for reliability, quality and customer service to ensure that our customers receive a high quality, reliable taxi service. We request feedback from each and every customer and are constantly monitoring the results to ensure all of our partners are reaching high levels of service. National coverage: Our network of 10,000
minicabs operate from over 400 towns across the UK, which means you can make taxi bookings for customers living across the UK in one convenient place. Airport collections: Our airport transfer
Spirit Slovenia Contact: Tine Murn T: 020 7227 9713 E:
tine.murn@
spiritslovenia.si slovenia.info Slovenia is the only country in Europe that combines the Alps, the Mediterranean, the Pannonian Plain and the Karst. The changing landscape is constantly surprising, time and again. You can have one eye on the sea, then look in the other direction and be surrounded by high mountains. Heading up into the forests,
service is second to none, not only will our taxi partners meet your customers in the arrivals lounge to assist them after a tiring flight, but they also monitor flight arrival times and don’t charge if flights are delayed. Additional Revenue for your business:
There’s a great potential to increase the value of each and every booking. Taxi services can be added to almost all travel itineraries. Whether it be holiday, event or other recreational bookings joining the Taxicode Partner Program gives your business a great opportunity to increase its revenue. Increase returning customers: Being able to
manage all aspects of your customers’ itinerary, including taxi bookings, will have customers returning time after time to the website they
countrybycountry.com
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