GUIDANCE ON THE APPLICATION OF THE CODE OF CONDUCT
12 August 2015
The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. Clients should be advised of the availability of such advice and should be directed to
www.gov.uk/knowbeforeyougo
Travel Insurance You should advise Clients that they should consider taking out travel insurance.
If you offer insurance, an accurate and sufficiently detailed summary of the cover provided and the premiums must be shown on the website. Furthermore, it is necessary for you to indicate close to the basic price, the location of such summary and premiums on the website. Where the purchase of your own insurance is compulsory, the relevant premium must be included in the basic price.
Ensure that the insurance policies offered are appropriate to any Travel Arrangements detailed on your website.
Subject to Availability
Your website should contain the statement, in your Booking Conditions or Terms of Use if you wish, that the products shown are subject to availability. Booking Conditions
See the section below on Entering into Contracts Online for important information if you take bookings online. Even if you do not it is advisable to feature the booking conditions that apply to the booking on your site.
It is recommended that Clients can access them from the home page. Principals' Booking Conditions must comply with the requirements set out in ABTA's Standards on Brochures and Booking Conditions. Links & Frames
If you provide links to sites owned by third parties you should state in your Terms of Use that you are not responsible for the content of such sites.
You must notify Clients, with a statement in a prominent place, that they will be visiting a different site, before the link is followed. Additionally, if the owner of the site to be linked to is not an ABTA Member, the statement must say that.
You should consider obtaining permission from the owner of the website to be linked to, particularly if you use deep links, i.e. links to pages other than the home page. You should avoid using other parties' trademarks. If you frame sites of third parties, you shall ensure that Clients are aware of the existence of the frame and the identity of the content owner of the framed site.
Cookies
You must not use cookies (files that store information, such as preferences or identification, on your Clients' computers) unless You also provide Clients with clear and comprehensive information that cookies are being used and their purpose; and
You obtain the Client’s consent.
©ABTA Ltd ©ABTA Ltd
212 ABTA CountryByCountry Guide 2016
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