hr@legacy-hotels.co.uk www.legacy-hotels.co.uk
www.facebook.com/LegacyHotelsUK @Legacy_hotels
Legacy Hotels & Resorts
This hotel management company is on the lookout for the right people to continue to take its business forward
Case study Robbie Kennedy, group revenue and distribution assistant, Legacy
About the company We are a dynamic and dedicated hotel and leisure services management company established as one of the leading players in the three- and four-star marketplace. Each of our hotels has
its own unique style and personality, but they all have one key element in common – our fabulous people. We offer an exceptional
range of career opportunities that inspire individuals to not only enter the hospitality industry, but also to stay and grow with our hotels. Creating happy teams is what we do best, and this in turn creates very happy guests.
Starting as a food and beverage assistant, Robbie showed passion and enthusiasm and quickly recognised the career possibilities of being a receptionist at a Legacy hotel in 2007. Robbie has excellent attention to detail and a flair for customer service and was promoted to reception manager, where he developed his people management skills.
A year later, Robbie moved to a different part of the business when he was
appointed senior sales co-ordinator. Here he managed the events team and was responsible for the conversion of enquiries. In 2012, Robbie’s business acumen was clearly noted, along with his rate-
optimising skills, when he secured the opportunity to work alongside our group revenue and distribution manager. Robbie now assists in driving revenue across the group and supporting all the sales teams.
Case study Tori Ackling, group revenue and distribution manager, Legacy
Tori started her career with Legacy in 2006, when she was responsible for the revenue at one of our hotels. As the Legacy portfolio increased, Tori’s hard work and
natural ability shone and she was offered the position of group revenue and distribution manager. Tori has trained a team of revenue co-ordinators, which allows
her to concentrate on building and maintaining relationships with many online travel agents. Tori has project managed the development and launch of a new customer relationship platform, which has proven to increase business. Eight years since she joined, Tori is expanding Legacy’s marketing approach and finding new ways to continually grow sales across the group.
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