employer S Contact
www.baxterstorey.com Twitter: @baxter_storey
Contact
www.bespokehotels.com csummers@bespokehotels.com
Case study Carol Radlett is one of our Bespoke hotel shining stars. Carol joined the business in 2011 as a receptionist.
Although she had a genuine love for the industry, she was unsure of which path to take, but we soon realised that her talent naturally suited a customer-facing role. Carol was quickly promoted to front-office manager,
where we embarked on a development plan that incorporated all things ‘revenue’, including conference and event sales and revenue management. We saw significant growth in this area as a direct result
of Carol’s passionate approach. Brides-to-be put their faith in her, and guests wanted to return to a hotel where they were remembered and recognised. In 2012 Carol won our prestigious Employee of the Year
BaxterStorey
At foodservice company BaxterStorey, staff training and development is an essential part of the business
The company At BaxterStorey we have always believed that an unrelenting commitment to developing our teams is essential to the unique way in which we operate our business. Our business is based on simplicity;
great ingredients supplied as local and as fresh as possible, treated with care and respect by trained chefs, and served by enthusiastic teams.
Training We therefore have a requirement, as well as a responsibility to ensure our people are trained and motivated, and ready to run their restaurants as if they were their own business. Learning and development therefore is not a tick box exercise but an essential support to our people and business. Out of this belief we have developed a robust and diverse structure of
62
showcase-baxterstorey.indd 62-63
learning and development that caters for the needs of the business; from compliance and mandatory training through to academy structures for chefs, baristas and future leaders as well as innovative apprenticeship and graduate programmes. Over 80% of training is delivered
in-house by a team of people who work within their specialist areas. Our graduate programme is 100% home-grown, as are our leadership programmes for managers.
Ongoing development Our recognition that in a busy working environment, our teams have limited time for on-site development, has led to the creation of bespoke tools that can produce relevant training in short, effective sessions. Many of these are delivered by trained local team members.
The award-winning Chef Academy has been in operation for 10 years and is constantly revised to keep it fresh and up to date. This has supplied an ongoing pool of talent at all levels across the business with many of the past participants supporting the academy in the role of assessors and trainers.
Momentum graduate programme In its fourth year, our graduate programme is already being recognised by those looking for employment and development opportunities following on from their studies. Taking 10 of the highest calibre graduates from an initial application of over 400 we are able to employ the brightest young minds and prepare them for future roles in our business. Last year every one of the graduates was offered and accepted a management role in our business.
Case study Amelia Lucas is the Food and Retail Manager for one of BaxterStorey’s flagship sites in London’s Canary Wharf
“My journey with BaxterStorey started a year ago through the graduate scheme. I have always had a passion for the hospitality industry and realised that when I finished my degree I wanted to work for a company that shared my values, had a passion for people, food and progression. BaxterStorey was the perfect company for me. “The graduate scheme is a great way to gain entry into BaxterStorey and to obtain all of the knowledge you need for your first management role. I was able to work with some passionate, dedicated people who were happy to share their knowledge with me. “I really feel that BaxterStorey cares about
how successful its graduates are, because it sees them as being part of the long term future of the company. “My advice to anyone looking to join the graduate scheme is to be ambitious, show high drive and motivation but be open minded, and not afraid to bring your own ideas to the table.”
63 29/09/2014 15:23
showcase_bespoke.indd 64-65
award. She was then placed onto a mentoring programme at our Cotswold House Hotel and Spa, where she undertook a more diverse role overseeing marketing, sales and events. Now, 18 months on, Carol has worked on operational roles including duty management, and has set her sights on being a general manager, which is very achievable. She’s a great example of how a bespoke approach to development can work, rather than ‘one size fits all’.
Bespoke
A wide-ranging portfolio means this hotel company has something for everyone
Off the peg? Never. Run of the mill? No thanks. Generic? You cannot be serious. We’re bespoke and proud of it.
The only common factors here are great service, a flair for hospitality and the recognition that you want to be treated like an individual. You can find Bespoke hotels from
Bermondsey to Barbados, from London to Liverpool or Grenada to Grimsby. When it comes to careers in
hospitality, our culture matches our brand. We listen to where you’d like your career to go and design bespoke development to get you there. In terms
64
of what we need from you, it’s simple: a passion for the business, an ability to be focused and work hard along with a genuine love of people. That’s the bespoke recipe that will deliver a very exciting career with Bespoke. In our business you will learn a great
deal on the job, but we also run many workshops to develop you in other areas such as: ● finance and how to run a profitable business
● leadership and developing highly engaged customer-centric teams
● training skills focusing on how individuals learn differently
“When it comes to careers in hospitality, our culture matches our brand”
● high-performance management and employment law
● super-charged sales and marketing focus. So if you’re looking for a spa resort
with golf, a manor steeped in history, or an inn with exciting food and quirky rooms, we have the diversity to make your career completely bespoke.
Case study Indunil Upitassa, who has just celebrated 10 years with Bespoke, joined the business as a junior chef. His passion and expertise lay with his home cuisine of India and Sri Lanka, and we honed in on this talent. Indi’s menus proved extremely popular and
profitable, as it was unusual for a Cotswold town to specialise in such cuisine. Indi was promoted and developed to the head chef role, where he is now shining, and his monthly curry evenings are always a sell-out. Indi has now won Best Pub Curry Chef of the Year three years running
and takes his talent on tour around the Bespoke estate. He supports other head chefs with training and cost control and helps with the development of their talent. Indi was last year recognised as our Chef of the Year at our ‘Be’ Factor
awards and is now preparing an authentic menu to reinforce just how far his food and talent has progressed. We are also working on an Indunil recipe book and curry paste to spread his flavours further afield.
65 29/09/2014 15:24 Contact Many of our roles are open to those looking
for part-time hours as well as full-time hours.
careers.dorchestercollection.com
Case study Joseph Djoleto-Nattey Food and beverage service manager, Coworth Park Joseph’s passion for hospitality led him to Oxford Brookes University, where he studied International Hospitality Management. He discovered a natural affinity for food and beverage while working in the university’s training restaurant, expanding his knowledge further with a placement year at the Merrion Hotel, Dublin. Having completed his degree, Joseph was snapped up by The
Dorchester as a food and beverage graduate trainee. He joined Coworth Park for the pre-opening and has already been promoted twice.
Dorchester Collection
Famous hotels and an award- winning human resources team make Dorchester Collection a great place to work
The company Dorchester Collection’s UK hotels – The Dorchester, Coworth Park and 45 Park Lane – are some of the most famous and aspirational hotel names in the business. Each hotel is committed to providing its guests with the highest standards of personal care and attention; something the management team recognises is only possible with a world-class team of staff dedicated to the pursuit of excellence. The award-winning human resources team has developed an internal training and ability-based progression programme that attracts some of the best young talent in the industry.
Internal progression We have a dedicated team to support you from day one. Whether you are on a graduate programme or making a career change, we partner with you to ensure your success. We are passionate about our people, which is why we always look to promote from within and have a great track record in doing this.
70
showcase-dorchester.indd 70-71
The Dorchester The Dorchester is one of the most iconic hotel names in the world, celebrated for its impeccable service and extraordinary heritage. Superbly located in the centre of London, overlooking Hyde Park, it is a favourite choice of celebrities, world leaders, royalty and high society. The hotel has a reputation for destination dining, with a selection of some of London’s best- known restaurants – three-Michelin- starred Alain Ducasse, China Tang, The Grill and The Promenade. Of course, we also host some of the best events in London in our famous ballroom.
45 Park Lane Our newest London hotel, 45 Park Lane, also in Mayfair, offers a smaller, contemporary alternative and is sited opposite The Dorchester with 45 rooms and a penthouse suite, all with views of Hyde Park. It opened with celebrated chef Wolfgang Puck’s first restaurant in Europe, which quickly established a reputation as one of London’s best modern American steak restaurants. Vibrant and sophisticated, CUT at
45 Park Lane has become the meeting place of choice for those in the know.
Coworth Park Set in 240 acres of picturesque parkland near Ascot and Windsor Great Park, Coworth Park boasts an acclaimed restaurant, luxury eco-spa, equestrian centre and polo fields – all just a short drive from central London and Heathrow. Coworth Park was recently voted one of the top three best places to work at the Cateys 2014.
Interested in joining us? Here are some of the great positions:
Front of house Our award-winning restaurants and bars are run by the best and most welcoming teams. You could join them at The Promenade or the Drawing Room at Coworth Park, where delicious afternoon teas are served; The Grill and Restaurant Coworth Park offering the best of home-grown British food; Alain Ducasse, where you will find the finest contemporary French cuisine; or maybe you would prefer a modern American
restaurant experience at CUT. ● Restaurant management ● Host/ess ● Chef de rang ● Commis de rang ● Event casual
Kitchen We are seeking talented chefs to create the world’s finest food. Enjoy the international buzz with a London beat at 45 Park Lane or join the country set at Coworth Park with cuisine that rewrites the rules. ● Apprentice chef ● Commis chef ● Chef de partie ● Sous chef ● Executive sous ● Chef de cuisine
Sommelier/bar Whether you are seeking a dynamic, buzzing experience or a classic, opulent interior, we have stylish bars to suit your style. ● Sommelier ● Bartender ● Bar waiter/ess
71 29/09/2014 15:29
showcase-elior.indd 72-73 Benefits
● Three-night complimentary stay in any of our international hotels subject to availability
● 50% off food and beverage in our restaurants and bars
● Your meals are free while on duty in our team restaurant
● Your uniform is provided and laundered free of charge
● Four weeks’ holiday a year, which increases with service
● TFL yearly ticket loan for London and cycle loans for everyone
● Opportunity to join a contributory pension scheme
● Free life assurance cover ● Numerous healthcare benefits ● Online shopping discounts
● Discounted corporate membership of a local health club
● Childcare voucher scheme
Elior is an inspirational company that cares about its colleagues and is influential in developing their careers
The company Elior is a multi-award-winning global contract catering and services company, operating across specialist sectors including business and industry, education, defence, healthcare, retail, visitor attractions and leisure. We have experienced fabulous
growth in the UK in the past few years, thanks to the hard work and dedication of all of our colleagues, despite the most challenging economic conditions modern companies have ever faced. We are committed to ensuring our
customers are delighted with the whole experience. Not simply because of the excellence of our food – we’ve won the Parade des Chefs competition at Hotelympia several times, supported by a team of Elior chef apprentices – but because of the quality, warmth and efficiency of our entire service.
72
Great place to work We recognise our people are core and fundamental to our success. With this in mind, we are committed to being the best place to work in our industry and are the first and only contract caterer to be recognised as a Sunday Times Top 25 Best Big Company to Work For. Our dedication to apprenticeships is unparalleled – at Elior we ensure we pay the full, advertised rate to ensure hospitality professionals achieve their potential through the array of apprenticeship programmes on offer.
Apprenticeship strategy We are also committed to increasing the number of colleagues achieving apprenticeships and have embarked on a journey to ensure this vision becomes reality. Any eligible vacancy is now advertised on the apprenticeship
website and our apprenticeship partner supports our managers in selecting the best talent from the industry. We also encourage all of our
colleagues to participate in apprenticeships, from entry level through to our large-site managers who we recommend complete apprenticeship Level 4, equivalent to a Higher National Diploma. Supporting our vision for
apprenticeship growth, awareness is raised through our Elior apprenticeship week and we also recognise the fabulous work of our apprentices through the prestigious Elior Awards for Excellence, where the winner will get to go on an all-expenses paid trip of a lifetime. At Elior, our colleagues join an
inspirational company that cares about them and their career.
73 29/09/2014 15:30
Case study Peter Tiplady Operations manager, Durham Cathedral Peter is a fabulous example of how Elior supports and develops talented colleagues. Peter started his career as an apprentice
after leaving school at 16 and joined Elior eight years ago as a chef manager. He was later promoted to general manager of Durham Cathedral, one of Elior’s most prestigious sites. Peter’s meticulous attention to detail and dedication to Elior’s values was recognised and he was selected to attend the development programme in 2013. The programme led to his progression to
operations manager just six months later. Peter realised his own potential after embarking on the programme, which instilled confidence, enabling him to push his career beyond what he thought was achievable within the timeframe. Peter is a great advocate of Elior Talents and hosted two days of the Elior apprenticeship week in September.
Elior Contact
www.elior.co.uk/vacancies
www.youtube.com/user/LandmarkLondon
www.facebook.com/landmarklondon twitter.com/landmarklondon
The Landmark London
Graduates can enjoy a swift rise through the ranks at this luxury London hotel
Email:
careers@thelandmark.co.uk www.landmarklondon.co.uk
Contact
www.lancasterlondon.com dsp@lancasterlondon.com www.facebook.com/ LancasterLondonHotel
At The Landmark London Hotel we are as committed to our team members as we are to providing our guests with the highest personal care and attention. We believe that without our dedicated team, our pursuit of excellence would not be possible. Each team member at The Landmark London is vital and that is why we feel it is of utmost importance to invest in our employees to ensure that they have both a rewarding and enjoyable career with us The Landmark London’s guest rooms
are some of the largest in London, averaging 55 square metres. We offer guests a choice of 300 spacious bedrooms with beautiful Italian marble en-suites, three stylish restaurants and bars, a Spa and Health Club including a 15-metre swimming pool and 11 stunning private banqueting rooms. For a truly memorable experience, The Landmark London provides luxury and service at the most exclusive address in the capital.
Case study Anastasia Schneider, guest relation manager “As all young graduates from the Glion Institute of Higher Education, I was confused after receiving my degree. I had no idea where my strengths were yet or where my passion truly lay. The Landmark London therefore offered me the perfect opportunity: a two-year management training programme. “I started in 2010 as a room attendant, then a turndown attendant, a floor supervisor, a phone co-ordinator, a porter and a
Case study Christopher Seidenberg, assistant front office manager “I started my journey in 2010 as a graduate management trainee. I undertook an intensive two-year training programme, during which I worked on reception, in
78
showcase-Lancaster.indd 78-79
Case study Sergio da Costa, accounts payable manager “I have worked at the Lancaster London since 1996, when I joined as a housekeeping porter during the day and worked in the bars in the evenings. “In 2004 I applied to be the banqueting billing co-ordinator. The hotel then put me on an accountancy course, and I have now been in accounts payable for six years and accounts payable manager for three. “In 2010 I was awarded
senior supervisor. I then moved to the front office, where I was a receptionist, rising to supervisor level. I was then promoted to guest relation manager, a position I have held for almost three years. “I love it, every frustratingly busy,
crazy, rewarding moment of it. But I wouldn’t have made it without all the guidance and training from The Landmark London.”
Lancaster London
A multi-million pound upgrade and an award- winning training scheme offer an excellent start
Lancaster London is located opposite Hyde Park, just minutes from Paddington Station. This independently owned 416-bedroom, four-star hotel spans 18 floors and has amazing views over London. We are undertaking a four-year
conventions, reservations and finally event sales. “I was then
promoted to event sales manager and then
assistant front office manager. I am now looking forward to achieving my ultimate goal, general manager.”
refurbishment project valued at £60m, known as ‘Creating the future from the treasures of our past’. Running alongside our ambitious
physical upgrade, we have set ourselves some fantastic goals to ensure we are the best we can be. These include working towards becoming a centre of excellence for developing our people through accredited training courses and award- winning apprenticeship schemes.
We have an exciting journey ahead
and are always on the look-out for like-minded people to join us. Our hotel value is ‘We always care’
and we show this through our supportive environment for young people in the workplace, and by offering a wide variety of apprenticeships, NVQs and work experience. We work with local communities, charities, colleges and universities and tailor programmes to provide real-life work experience combined with study to ensure the best start possible – after all, our key value is ‘We care about our happiness and the happiness of others’. We believe that happy team members means happy guests, who return to us time and time again.
79 29/09/2014 15:43
showcase_legacy.indd 80-81
the Role Model of the Year award from a nearly 500-strong team at the Lancaster London.” Sergio is just one of our
many success stories at the Lancaster London. Could you be the next?
hr@legacy-hotels.co.uk www.legacy-hotels.co.uk
www.facebook.com/LegacyHotelsUK @Legacy_hotels
Contact
hr@brandedhotelmanagement.com www.brandedhotelmanagement.com
www.facebook.com/BrandedHotelManagement @BrandedHML
Legacy Hotels & Resorts Branded Hotel Management (BHM)
This hotel management company is on the lookout for the right people to continue to take its business forward
Case study Robbie Kennedy, group revenue and distribution assistant, Legacy
About the company We are a dynamic and dedicated hotel and leisure services management company established as one of the leading players in the three- and four-star marketplace. Each of our hotels has
its own unique style and personality, but they all have one key element in common – our fabulous people. We offer an exceptional
range of career opportunities that inspire individuals to not only enter the hospitality industry, but also to stay and grow with our hotels. Creating happy teams is what we do best, and this in turn creates very happy guests.
Starting as a food and beverage assistant, Robbie showed passion and enthusiasm and quickly recognised the career possibilities of being a receptionist at a Legacy hotel in 2007. Robbie has excellent attention to detail and a flair for customer service and was promoted to reception manager, where he developed his people management skills.
A year later, Robbie moved to a different part of the business when he was
appointed senior sales co-ordinator. Here he managed the events team and was responsible for the conversion of enquiries. In 2012, Robbie’s business acumen was clearly noted, along with his rate-
optimising skills, when he secured the opportunity to work alongside our group revenue and distribution manager. Robbie now assists in driving revenue across the group and supporting all the sales teams.
Case study Tori Ackling, group revenue and distribution manager, Legacy
Tori started her career with Legacy in 2006, when she was responsible for the revenue at one of our hotels. As the Legacy portfolio increased, Tori’s hard work and
natural ability shone and she was offered the position of group revenue and distribution manager. Tori has trained a team of revenue co-ordinators, which allows
her to concentrate on building and maintaining relationships with many online travel agents. Tori has project managed the development and launch of a new customer relationship platform, which has proven to increase business. Eight years since she joined, Tori is expanding Legacy’s marketing approach and finding new ways to continually grow sales across the group.
80
We believe in sharing the resources of our people, in working with local government organisations and private enterprises to source the
right people for employment and development within our hotels and across a range of job categories. We have a wealth of training resources, from
e-learning modules to NVQ apprenticeships. Combined within BHM and Legacy,
we have 29 hotels, 2,142 guest rooms and within the fully managed portfolio, 1,217 employees.
About the company BHM is a joint venture established between Legacy and Longrose Developments. We are a full-service management company established in operating hotel and leisure assets in the global branded arena, including Accor, Best Western, Hilton, IHG and Wyndham to name but a few. We are delighted that we have been appointed to operate the UK’s first new-build Pullman hotel in Liverpool, which is due to open in summer 2015.
Legacy & BHM opportunities
Case study Rebecca Dyche, acting general manager, BHM
Rebecca joined the DoubleTree by Hilton Hotel Sheffield Park in 2009 as a receptionist, having graduated from Sheffield Hallam
university with a degree in international tourism and hospitality business management. Her management potential was immediately apparent and, six months later, she was promoted to night manager before progressing again to front of house manager. This was a challenging time for the hotel as it was going
through a rebrand to become DoubleTree by Hilton, but Rebecca managed the change in terms of systems and company culture while maintaining a fluid and enjoyable working environment for the team. Her commitment and wealth of
experience meant that she was the ideal candidate when an interim general manager was needed at the Hampton by Hilton – Corby/Kettering hotel this year.
81 29/09/2014 15:46
t
Contact
For more information on recruitment in Peach, please visit
www.peachpubs.com/ join-our-team
Contact
Email
premierinn@whitbread.com, quoting reference Caterercheckin
www.premierinn.com
Peach Pubs
Peach actively encourages its staff to follow its Master Peaches programme, the route to Peach partnership and shared ownership
The route to Peach We believe great hosting and serving the good stuff is an art, and we strive to achieve the best in all 17 of our award-winning pubs. We aim to employ the right people
first time by adding to an already elite team, and it shows – we’ve won the prestigious Best Employer in Hospitality award three years running. These awards are based solely on anonymous feedback from our teams, so they really do reflect what people feel about working with us – and we’re shortlisted again for 2014! We follow an Attract-Recruit-Retain
programme when employing any new team. This allows us to find the right people for each role, to act quickly when we want the person to work with us and to provide a proper Peach induction so they know every part of our business and the part they will play. We have terrific teams at each of our
86 showcase-peach
pubs.indd 82-83
pubs and we work hard to make people feel part of Peach. The proof is in the fact that people stay with us longer than elsewhere in the industry and we’ve gained a reputation for being a great place to work. With more than 450 full- and part-
timers, we want to harness and develop the potential of everyone that joins us, so we’re continually developing and adapting our training. We invest time and resources into creating training and development opportunities for every role and for each stage of your career with us.
The route to partnership The belief is simple: share the business with those who work in it and give people the opportunity to invest. When there is a genuine sense of shared ownership, performance improves. So no matter what point of your career you are at, if you work hard,
have some common sense and a little flair, you can become a partner in Peach. There are some steps along the way,
but we believe in partnerships and our ambition is to grow a business where people are genuinely invested in their future with Peach. One of our most recent programmes is Master Peach. You begin as a new member in the front of house team, which is your first step on the ladder to partnership. Our Master Peaches become experts in their sections. They are trained to build relationships quickly and provide great guest experiences. They attend extra product knowledge training, coach junior members of the team and have an eye for detail. With greater knowledge and enthusiasm, they naturally make bigger sales and are fiercely protective of their areas. In return, they receive a greater team discount and a weekly bonus.
T-team
Case study Emily Goldfinch Assistant manager, Brookmans, Hertfordshire Emily started with us as a seasonal member of the team while she was studying. Always keen and truly Peachy from the start, we knew she was one to watch. When we introduced our Master Peach programme, she was the first
to complete the extra training and is a great mentor to new team members, both front and back of house. Recently, Emily has become an assistant manager, a role she is taking in her stride, and we see great things in her future with us. But Emily is just one of many success stories.
There are so many great people in our business; some who work with us for only a short time and some who will soon progress to become partners. We’re excited to work with each and every one of them.
Assistant manager/deputy General manager
Ultimate general manager 87 29/09/2014 16:07 088
showcase-whitbread.indd 86-87
Route to partnership PARTNER
Master Peach Trainee manager
Commis/kitchen porter Chef de partie Junior sous Sous
Head chef Ultimate head chef
Premier Inn
The UK’s biggest hotel brand offers high-quality apprenticeship programmes and aims to create 2,000 apprenticeships by 2018
About the company Award-winning company Premier Inn is the UK’s biggest hotel brand, and we are consistently rated the UK’s Best Value Hotel Chain by YouGov. With over 670 hotels in the UK and 55,000 rooms in great locations, we’ve set an ambition to have 75,000 rooms by 2018. We also operate internationally in the Middle East and India, and we have developments in the pipeline and a target for 50 international hotels by 2018. We pride ourselves on comfort and quality, so whether our guests are staying for business or leisure they’ll always enjoy a warm welcome and great service from our friendly teams. In fact, we’re the only hotel chain in the UK to offer a ‘Good Night Guarantee’. It’s essential for us that our guests enjoy a great night’s sleep every time, and we offer a 100% money-back guarantee if they’re not happy with their stay.
88
Employee development Our 17,000 Premier Inn team member employees and their development are very important to us. As part of Whitbread Hotels
& Restaurants, Premier Inn and its restaurant partners, Beefeater, Brewers Fayre, Table Table and Taybarns, created the WISE programme in 2012 – Whitbread Investing in Skills and Employment. The aim was to increase career opportunities in the hospitality sector, especially for young people, and we have since invested £3m creating award-winning programmes for work experience placements, apprenticeships, new job creation and training.
Apprenticeships We are proud to offer high-quality apprenticeship programmes and aim to create 2,000 apprenticeships by 2018. We also have a partnership with
Believe in Young People to support the development of students while still in
education, and offer structured work experience placements, giving students real hands-on experience and the skills they will need to work in a customer- facing environment. Whitbread continues to be ranked in the top 10 Sunday Times Best Companies to Work For in the UK.
Supporting charities We have proudly chosen Great Ormond Street Hospital as our charity partner. We have pledged to raise £7.5m to fund a new Premier Inn clinical building at the hospital, set to open in 2017. Our team members have already raised £3m, in activities ranging from cake sales to climbing Mount Kilimanjaro.
“Whitbread continues to be ranked in the top 10 Sunday Times Best Companies to Work For in the UK”
Case study Daniel Bianco, Premier Inn Apprentice of the Year 2013/14 “The past 12 months have been a great journey for me. I have learned a lot and grown as a person. I had a bad start to my adult life, dropping out of school at 15 with no qualifications. I never thought I would get a second chance to change that and to actually make my family proud of me. “When the apprenticeship was explained to me I was
excited and overwhelmed by the opportunity. Through the training I have received at work and the workshops I have attended, I have learned so much about reception and food and beverage, and how I can work together with the rest of the team to deliver great results for the guest. “I have learned so much about myself. My family are
so grateful for the opportunities I have been given and the support I have received from my managers. I now have a career path and feel that my aspirations are limitless – I want to go as far as I can, learn new things and get better at my job. “For me, the best part of my job is the guests – I love making people feel happy and creating Magic Moments for them. I would recommend the programme to anyone who wants to pursue a career in hospitality.’’
89 29/09/2014 18:38
60
SHOWCASE SHOWCASE
SHOWCASE SHOWCASE
SHOWCASE SHOWCASE
SHOWCASE SHOWCASE
86 Peach Pubs
78 The Landmark London/ Lancaster London
70 Dorchester Collection
62 BaxterStorey
88 Premier Inn
80 Legacy Hotels
72 Elior
64 Bespoke
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98