Contact
www.uk.issworld.com
Case study Dan Wilson, chef manager
What was your first job? Commis chef at an events caterer.
What roles have you held since then? Senior chef de partie, sous chef and chef manager.
What’s the best thing about your job? The positive influence that we as caterers can have on someone’s day when they have a great experience at one of our establishments. We contribute towards people’s happiness through food and that makes me believe in what I’m doing. There is never a dull day and I’m surrounded by individuals that share the same goals.
Where do you see yourself next? At ISS the only way is up! Starting out from my first position, I have contributed to new programmes through my ideas and moved up in the company through hard work and having passion for what I do. My plan is to continue this path with the support of the management team around me.
Some of the most recent initiatives
developed include: ● Apprenticeships and work placements with leading restaurants, such as Mark Sargeant’s Rocksalt and One Moorgate Place
● A partnership with Leeds College, including craft-based training and front-of-house training
● ACE (Amazing Customer Experience): ISS Food & Hospitality’s new customer experience programme
● Nurture your profit: a course empowering colleagues at sites to develop business opportunities based on local sales
● Advantage Food & Hospitality: a welcome programme aimed at new managers within the Food & Hospitality business
● Mentoring programme to encourage 77 “In 2013 the
company gained the Investors in People Health & Wellbeing accreditation, the only contract caterer to achieve this accolade”
people to find their true potential through matching skills and mindsets
● Opportunities to attend field trips to see key suppliers across the country
● Overseas trips to world famous food markets, such as Barcelona in 2014
Career paths extend into all areas,
with opportunities in retail, finance, procurement and operations. A strong management development programme is in place to develop, grow and retain talent and people are also given a chance to shine in bespoke senior management development courses. Joining ISS Food & Hospitality allows
you to work in a culture of development and growth, where the business strives to be the ‘world’s greatest service organisation’ by delivering that through the ‘world’s greatest people’.
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