Contact
www.bespokehotels.com csummers@bespokehotels.com
Case study Carol Radlett is one of our Bespoke hotel shining stars. Carol joined the business in 2011 as a receptionist.
Although she had a genuine love for the industry, she was unsure of which path to take, but we soon realised that her talent naturally suited a customer-facing role. Carol was quickly promoted to front-office manager,
where we embarked on a development plan that incorporated all things ‘revenue’, including conference and event sales and revenue management. We saw significant growth in this area as a direct result
of Carol’s passionate approach. Brides-to-be put their faith in her, and guests wanted to return to a hotel where they were remembered and recognised. In 2012 Carol won our prestigious Employee of the Year
award. She was then placed onto a mentoring programme at our Cotswold House Hotel and Spa, where she undertook a more diverse role overseeing marketing, sales and events. Now, 18 months on, Carol has worked on operational roles including duty management, and has set her sights on being a general manager, which is very achievable. She’s a great example of how a bespoke approach to development can work, rather than ‘one size fits all’.
“When it comes to careers in hospitality, our culture matches our brand”
● high-performance management and employment law
● super-charged sales and marketing focus. So if you’re looking for a spa resort
with golf, a manor steeped in history, or an inn with exciting food and quirky rooms, we have the diversity to make your career completely bespoke.
Case study Indunil Upitassa, who has just celebrated 10 years with Bespoke, joined the business as a junior chef. His passion and expertise lay with his home cuisine of India and Sri Lanka, and we honed in on this talent. Indi’s menus proved extremely popular and
profitable, as it was unusual for a Cotswold town to specialise in such cuisine. Indi was promoted and developed to the head chef role, where he is now shining, and his monthly curry evenings are always a sell-out. Indi has now won Best Pub Curry Chef of the Year three years running
and takes his talent on tour around the Bespoke estate. He supports other head chefs with training and cost control and helps with the development of their talent. Indi was last year recognised as our Chef of the Year at our ‘Be’ Factor
awards and is now preparing an authentic menu to reinforce just how far his food and talent has progressed. We are also working on an Indunil recipe book and curry paste to spread his flavours further afield.
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