C A TERING ,
C ONCESSIONS & HOSPIT ALIT Y
Manufacturers like Gold Medal have
created special flavour only and colour only popcorn glazes to create perfect tai- lored treats. Obviously Facility Managers must ensure that if they do create deals, then they let their employees know about them ahead of time; giving them short talking points to help with the up-sell, and keeping the lines moving. Also, as Gold Medal’s wise Chairman
says, “It’s the flash that gets the cash”. Cus- tomers are drawn to the motion of a spin- ning machine, the tempting smells in the air, and bright neon colours. Stadia & Arena Manager’s can spin cotton candy in front of guests, pop fresh corn, and keep pret- zels and hot dogs rotating. It all creates an atmosphere that makes fans want to buy and will keep them in the line. And don’t forget, people first buy and
eat with their eyes. So Venue Manager’s should create flashy advertisements that also appeal to children and teens. Mascots, bright colours, and guest photos ease peo- ple into the sale, and emphasise the ‘fun’ in fun foods. Key words to include would be: new and improved; you and your; dis- counted; savings; value; hearty; healthy; and comfort.
Keeping an Eye on the ROI Venue Managers must always be evaluat-
ing their Return on Investment (ROI). Sometimes in the quest for the latest and greatest, it’s easy to forget that the simple classics can bring in the best returns. Below is a checklist to help Facility Manager’s tar- get the key elements to drive profits:
20 th AN N I V ER S AR Y P AR T II/ S U M M ER 1 2
u KIS PRINCIPLE (KEEP IT SIMPLE): Focus menus on key, profitable items that are proven money-makers (e.g. popcorn, nachos, cotton candy, or hot dogs). Then, slowly and selectively, add in new items or regional favourites. Try out specials as limited-time-only offers. This will test the waters, let you buy less up front, and this proven phrasing triggers more purchases.
u DEALS/PROMOTIONS: Prep customers for the sale with onsite marketing, direct mailings, e-mail newsletters, advertisements, and social media campaigns. Your staff will work more efficiently and it helps speed up lines.
➲
Concession classics, such as popcorn and hot dogs, attract attention and open wallets without a facility’s employees even having to say a word. They’re visually appealing and the mouth- watering smells bring the crowds to the stands, creating impulse buys.
P AN S T AD I A 13 7
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212 |
Page 213 |
Page 214 |
Page 215 |
Page 216 |
Page 217 |
Page 218 |
Page 219 |
Page 220