11.2 Listening


recognizing the speaker’s point of view • making notes • writing up notes


A You are going to listen to a lecture by a guest speaker visiting the School of Tourism and


Hospitality Management at Hadford University. Look at the poster on the right.


1 What is the lecture going to be about?


2 Decide on how you are going to make notes. Prepare a page in your notebook.


B Listen to Part 1 of the lecture and make notes. 1 What is the focus of the lecturer’s talk?


2 What are the three main factors that the lecturer will discuss?


3 What does the lecturer remind everybody of before he begins?


CListen to Part 2 of the lecture and make notes.


D Answer the questions on the handout on the right, using your notes.


E Refer to the model Cornell notes on page 106. 1 Check your answers with the model.


2 Complete the Review and Summary sections of the Cornell notes.


FThe lecturer talks about mass tour operators as a case in point. Listen again to that part of the


lecture. Which words tell us whether the information is fact or opinion?


GStudy the phrases in the blue box. Which type of information below follows each phrase? Listen


to some sentences from the lecture. 


restatement  definite point


 summary of a source  example


 statement of a topic  another point  tentative point  clarification


 purpose for speaking


H Write out one section of your notes in complete sentences.


See Skills bank 88


1 that is to say … 2 Don’t misunderstand me. 3 To some degree, … 4 It is fair to say that … 5 Not only that, but … 6 In an attempt to … 7 with respect to … 8 …is a case in point. 9 …gives a good description of … in …


10 Briefly, (he) explains how … 11 (She) has no doubt that …


1 What factor did the lecturer discuss first?


2 What examples of this factor did the lecturer mention?


3 What happened in 1979? 4 What were the effects for business?


5 Which organization campaigns on environmental issues?


6 Which organization found it hard to recover from a negative image?


7 What does Iceland’s whaling industry have to do with the influence of pressure groups?


8 Why could it be hard for tourism organizations to practise sustainable tourism?


9 What type of economic activity has decreased and what type has increased in developed countries?


10 What might be the effects of the increasing economic power of countries such as India and China?


Visiting Speaker: Dr William Grayson 15th February 5.00 p.m.


‘Tourism as a global business: sustainable checks and balances’


Dr Grayson will explore key factors affecting business decisions in


today’s global tourism and hospitality environment.


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