10
MANAGING PEOPLE AND MONEY 10.1 Vocabulary ‘neutral’ and ‘marked’ words • expressing confidence/tentativeness
A Study the words in box a. 1 Use your dictionary to find out the meanings.
2 What part of speech is each word? B Read the Hadford University handout.
1 Use your dictionary or another source to check the meanings of the highlighted phrases.
2 Which are the stressed syllables in each phrase? C Look at the pictures on the opposite page.
1 Who are the people in each picture? What kind of organization do they work for?
2 Describe which role in the organization these people fulfil.
3 Indicate where they would be on the organization chart.
D Study the words in box b.
1 Check the meanings, parts of speech and stress patterns.
2 Put the words into the correct box in the table below, as in the example.
Neutral rise, increase
fall, decrease big, large good small
Marked rocket, soar b brilliant collapse enormous
fantastic great huge insignificant massive minimal minor outstanding plummet rocket significant slump soar superb tremendous
E Read the extract from a chairman’s letter to shareholders. 1 Use a marked word in place of each of the blue (neutral) words.
2 Look at the red phrases. How strong or confident are they?
It is generally accepted now that companies need to involve their staff in important decisions. Undoubtedly, the number of departments in our company empowering employees is rising, but it is fair to say that empowerment is not large in this organization at present, and we have a good opportunity to improve in this area. We may start to introduce changes over the next few months. You can be confident, however, that we will not make any managerial changes which lead to a fall in profits.
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Changes in corporate management
In tourism and hospitality there appears to be a shift from companies using process-oriented management, where standardized operating systems are important, to adopting performance-driven management, where empowerment of workers is central. A top-down management style does not always seem to serve business interests best. Therefore, employee involvement has become a business strategy for many operations. However, managers are still important in deciding how to use human resources and how to implement long-term strategic decisions.
a
adopt commitment corporate empower enhance implement operational perform productivity strategic tactical
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