3.4 Extending skills


asking for information • reporting information


A You are going to listen to a continuation of the lecture in Lesson 2. 1 Make a list of points from that lecture.


2 What is the lecturer going to talk about now? 3


B Look at the handout on the opposite page.


1 What do you think are the key ideas of the hospitality science and hospitality management approaches? The illustrations on the handout may help you.


2 Listen to Part 5 of the lecture and check your ideas. 3 What is a good way to make notes? Prepare a page in your notebook. C Listen to Part 6 of the lecture. Make notes. Ask other students for information.


D Listen to Part 7 of the lecture. What is the main difference between the hospitality systems theory and the other approaches?


E Listen to Parts 5–7 of the lecture again and say whether these sentences are true (T) or false (F). 1 The approaches the lecturer discusses do not overlap.


2 Researchers following the hospitality science approach publish a lot in tourism journals. 3 The hospitality management school is mainly interested in facts. 4 The hospitality studies school is based mainly in America.


5 Lashley and Morrison are representatives of the school that focuses on experiences and relationships.


6 The systems theory approach doesn’t look at one specific aspect of hospitality. 7 Neil Leiper is a representative of the hospitality management school.


F Imagine you had to report this lecture to a student who was absent. 1 Study the transcript on pages 115–117. Find and underline or highlight key sections of the lecture.


2 Find and underline key sentences from the lecture. 3 Make sure you can say the sentences with good pronunciation. 4 Compare your ideas in groups.


G Describe a possible research project for each of these theories in the hospitality industry. What could researchers decide to research?


 hospitality science


 hospitality management  hospitality studies


 hospitality experiences  hospitality systems


Listen to Part 4 of the lecture again and check your ideas.


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