Listening to our patients


We are committed to providing the best care we can for our patients and ensuring that their experience is as positive as it can be when using our services. It is therefore important to us that people find it easy to raise their concerns with us and feel confident that their feedback is welcomed and taken seriously.


We want complaints to make a difference to the care we provide. Complaints and concerns are recorded and categorised to help us to identify themes and trends. The chief executive personally reviews all complaints and responses.


NHS Choices allows patients to rate their experience at a hospital out of five stars. All comments posted on the site are reviewed by the chief executive and are sent to the relevant staff for their attention.


Basingstoke and North Hampshire Hospital 4 stars based on 114 ratings


Royal Hampshire County Hospital 4.5 stars based on 73 ratings


Andover War Memorial Hospital 3.5 stars based on 24 ratings


informal concerns handled by our customer care team


977 20


patients told us whether they would recommend our services to friends and family and explained why


60,000


thank you letters were sent to the chairman or chief executive


419


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