the dual force experience
deeply as we understood ours,” he says. Carpigiani helps businesses bring frozen desserts and
beverages to life, whether they are single-site operators taking their first step into soft-serve, shakes or gelato, or fast-growing brands with national ambitions. The brand prides itself on turning customers’ visions into concepts that are easy to execute, consistent and commercially successful. Specializing in professional gelato, ice cream, soft-serve and shake equipment, the business takes time to understand each operator’s menu, space and staffing model, plus the guest experience they want to deliver. “Every customer is different, and that’s exactly how
we treat them,” says Paul Ingram, managing director at Carpigiani UK. Carpigiani’s expertise covers everything from compact
solutions for small independents and busy QSR sites to batch freezers and pasteurizers for artisan producers. It
also provides training, operational guidance and long-term support to help customers build confidence and grow after the sale. With Wingstop expanding rapidly and investing in
smart kitchen technology, Carpigiani was well placed to help ensure frozen beverages and desserts could be delivered consistently at scale as part of the broader flavor experience. This shared belief prompted Carpigiani to reach out
to the wing operator to explore opportunities to combine their strengths and enhance its frozen beverage and dessert offerings. From that actual meeting, the two teams developed a plan focused on consistency, speed and reliability at scale. An on-site trial of the Carpigiani 161K SP G shake machine demonstrated that the right equipment could help Wingstop deliver high-quality shakes quickly and efficiently, improving guest satisfaction and supporting continued growth.
“Every customer is different and that’s exactly how we treat them”
Paul Richards Carpigiani UK
Aliworld 37
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