“Unfortunately, things do go wrong in our industry. It’s all about how we react”
Perry Breen Welbilt
“Nothing can be improved if it isn’t measurable, so
all the AI project’s activities are integrated with the main existing key performance indicators (KPIs) within Customer Service,” says Ziglioli. “We went from average response times of about 10 working hours in the first half of fiscal year 2025 to five hours in the second half.” This “always on” customer care culture extends to maintenance too. “Ownership of a product doesn’t just stop at the point of purchasing the equipment; the client also needs to know about the maintenance. Our maintenance plans are extremely important to making sure we stay close to clients,” says Breen. This involves offering preventive maintenance (PM)
programs, seven-day-a-week access and nighttime working, “whatever the customer needs to ensure a good experience,” he adds.
Partnering for forward-thinking Moffat joined Ali Group in 2000 and has maintained a strong relationship since, which, in turn, has helped it expand its reach for effective services. “The Ali Group brand is a promise that’s been built
over many years. People understand that we are a part of a family of companies that brings additional benefit and trust,” says Murray. “Being part of the Ali Group family has been a real
pleasure,” adds Breen. “It’s really allowed us to open up and give a complete solution for the kitchen. Whether that be horizontal cooking, ice machines or warewashing, we now have access to many brands.” Such partnerships within the Ali Group ecosystem
enable new perspectives and the ability to reach new customers, broadening the horizons for both businesses and customers and helping them continue to mitigate the challenges the future holds. A strong local sales and after-sales service presence
creates a powerful value proposition: customers trust in local know-how and the assurance of best practice standards from those who best understand their local business needs.
Aliworld 13
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100
