Live Casino Seeing is Believing


Previewing his appearance on an SBC Summit panel session dedicated to live casino, Wolfgang Bliem, Grand Casino Luzern CEO, says player confidence in the product is based more on trust in the well-known land-based casino brand than in the technology.


WOLFGANG BLIEM CEO, Grand Casino Luzern


Fundamentally, the increased confidence in live casinos has been driven by high-speed internet, which enables a smooth, high-quality live streaming experience. HD and 4K streaming have made classic casino games and entertainment shows from major providers visually appealing and engaging.


Has live casino under/over performed against expectations over the last couple of years?


Live casino games are an important part of our business and have overtaken the casino vertical in recent years. Mycasino.ch, the online casino of the Grand Casino Luzern Group, offers four different live casino providers: Evolution, Playtech, Pragmatic and Stakelogic. A roulette table in the land based Grand Casino Luzern can be played both online and in the physical casino and enriches the live experience.


What technologies are available to better ensure transparency and fairness in live casino games?


"Seeing is believing"! Te Grand Casino Luzern is the largest casino in Switzerland and has been voted Switzerland's best casino for the sixth time in a row. Our positioning and branding, as well as the real roulette table in the casino that can be played online, create great


confidence in the operation of our live casinos. In our case, player confidence in the live casino product is based more on trust in our well-known land-based casino than in the technology. Fundamentally, the increased confidence in live casinos has been driven by high-speed internet, which enables a smooth, high-quality live streaming experience. HD and 4K streaming have made classic casino games and entertainment shows from major providers visually appealing and engaging.


What's next in the development of live casino?


Te future of live casino gaming is likely to be characterised by greater technological sophistication, more immersive and personalised experiences via use of AI. Virtual reality and augmented reality could revolutionise live casino gaming by providing highly immersive environments. Players or their avatars could be able to experience casinos in a virtual space, interacting with dealers and other players as if they were physically present.


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